Co Founder & CEO
Esthcare Clinic
Total des années d'expérience :13 years, 9 Mois
▪ Structured the development process from concept through delivery, actively monitored progress of multiple operations including advertisement, sales & customer relations
▪ Managed the full life-cycle recruiting process for 20+ employees across 5 departments, from sourcing and screening candidates to conducting interviews and extending job offers.
▪ Trained and managed staff across 5 departments, creating detailed job descriptions and conducting regular performance reviews to ensure standards were met.
▪ Marketed services across multiple channels, including social media platforms, in order to build brand awareness & expand customer base
▪ Analyzed sales trends and monitored market conditions to develop strategies that successfully increased sales 100% YOY
▪ Consistently monitored pricing strategies and competitive trends to ensure optimal ROI
▪ Assessed current market trends and generated demand within new markets.
▪ Designed and implemented process to manage complex travel itineraries and logistics for over 2000 international client over 7 years, including booking accommodations, translation and coordinating transportation between airport/hotel/hospital.
▪ Compiled and analyzed financial and statistical data to monitor revenue trends and forecast future results; identified areas of opportunity for increasing profits and reduced expenditure
The covid-19 pandemic lockdown significantly damaged the whole healthcare tourism industry in Turkey. That was a fundamental reason for me to start renting out a room in my place 6 months post pandemic. In short period I was able to turn it to a professional & profitable holiday homes business offering 25 flat that generated $1.5M in 5 years. Achieved satisfaction score rated at 4.9 out of 5 stars on average from 1800 reviews while hosted 5000+ guests.
▪ Reorganized 20 unit’s floor plan; successfully completed all renovations and furnishings within budget and ahead of schedule.
▪ Managed the full life-cycle recruiting process and training for 15+ employees across 3 teams; property management, customer service and cleaning.
▪ Introduced quality control procedures across all departments and monitored performance indicators related to customer service levels, cost optimization efforts.
▪ Independently managed all operational aspects of the business such as training, development, marketing campaigns & accountant. Mentored a team of 10 staff members in making accurate bookings, resolving customer complaints, managing cancellations.
▪ Analyzed industry trends and competitor strategies, workflows, staff performance metrics and customer feedback surveys to identify key opportunities for improvement across the company.
▪ Formulated promotional packages targeting corporate customers and travel agencies that boosted occupancy rate.
▪ Managed the full life-cycle recruiting process for 60+ employees across 5 departments.
▪ Prepared and delivered training sessions to 150+ employees, developed a comprehensive database of training materials consisting of manuals, videos & online resources that enhanced the learning experience and increasing their job proficiency.
▪ Evaluated performance metrics for each employee on a monthly basis; identified areas for improvement and implemented strategies that increased productivity.
▪ Introduced innovative, cutting-edge sales strategies that lead to 160% YOY growth
▪ Actively monitored and coordinated with marketing department to optimize lead generation strategies, successfully collecting 20.000 new lead monthly.
▪ Accurately tracked customer data using Zoho CRM software platform, enabling more effective targeting of potential customers with tailored offers & promotions that resulted in an additional $2M annually.
▪ Consistently exceeded yearly sales goals by an average of 50% and drove revenue up by $4M each year through successful sales management.
▪ Promoted from within whenever possible; helped develop 8 employees into managers over the course of 2 years.
▪ Presented detailed reports and summaries regarding progress towards goals at monthly meetings; earned commendations from stakeholders for accuracy and timeliness of data presentation skills.
Reliably managed a team of 4 retail sales associates, 1 cashier & 1 cleaner, monitoring their daily activities and providing feedback/coaching on ways to improve customer service and close more deals.
▪ Supervised day-to-day operations such as inventory management, staffing schedules, marketing strategies; successfully launched 3 new product lines with outstanding results.
▪ Reorganized the retail floor layout, introducing new fixtures that maximized space utilization.
▪ Meticulously monitored inventory levels, ensuring that shelves were adequately stocked while minimizing overstock and wastage.
▪ Reduced customer complaints by 40%, through the development and implementation of new processes for handling unsatisfied customers efficiently & effectively.
▪ Maximized profits for each product line with targeted promotions throughout key holiday periods such as Christmas, Valentine’s Day etc.; generated additional revenue from these initiatives.
▪ Compiled accurate reports on inventory levels, sales performance and customer feedback; used this data to improve store policies and procedures as well as restock strategies.
Received “Employee of the month ” award for outstanding performance and commitment across all the region branches.
▪ Committed to providing the best possible shopping experience for customers through efficient operations and innovative marketing tactics. Advised customers on suitable items for purchase based on their individual needs; upsold additional items resulting in an average increase in revenue.
▪ Mentored junior staff on best practices related to achieving their daily/monthly targets; provided regular feedbacks that fostered individual growth leading to improved overall work quality.
▪ Accurately maintained detailed records on daily transactions, stock levels and other operational activities with 100% accuracy; monitored performance metrics regularly against targets set out at beginning of each month.
▪ Thoroughly analyzed store inventory levels and merchandising trends on a weekly basis, resulting in improved stock management procedures which increased turnover rates.
MAJOR COURSES Business Management. Financial Management. Financial Analysis & Reporting. Banking and Financial Institutions. Monetary Policy and Central Banking. Investment and Portfolio Analysis. Credit & Collection. Capital Market. Special Topics in Financial Management.
