محمد فاروق محمد نفهاد

• Managed day-to-day IT operations, ensuring system performance, security, and network availability.
• Administered Microsoft 365 services including Exchange Online, Teams, SharePoint, Outlook, and
OneDrive.
• Managed Microsoft 365 backups using Synology Backup solutions.
• Implemented MFA, Conditional Access policies, and email security measures including SPF, DKIM, and
DMARC.
• Monitored firewall activity, handled security threats, and managed quarantined emails.
• Configured and maintained wireless networks, routing, switching, and access points (Aruba, Cisco,
Linksys).
• Managed SharePoint permissions, user access, and Hikvision door access control systems.
• Provided IT support, troubleshooting, user onboarding/offboarding, and Microsoft 365 account
management.
• Coordinated with vendors and maintained IT documentation, backup, and security procedures.

• Administered Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive.
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• Provided Level 1 support for Microsoft Dynamics 365 Finance & Operations and resolved ERP-related
issues.
• Managed server performance, backups, system maintenance, and network infrastructure (LAN/WAN).
• Configured and maintained Cisco Access Points, IP telephony systems, and POS network connectivity.
• Managed Malwarebytes Antivirus Server for centralized threat monitoring and protection.
• Installed and configured hardware, software, printers, scanners, and enterprise IT systems.
• Provided technical support, troubleshooting, user onboarding, and account management.
• Coordinated with telecom providers and vendors to resolve network and transaction-related issues.
• Supported new outlet and project deployments, including network and IT infrastructure setup.

Real time server performance monitoring

Server availability and health monitoring & Services monitoring

Monitoring and Running daily backups time to time

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company and all Al sraiya Sites (Millennium plaza hotel, Town
hotel, Sumosan restaurant, Sasna restaurant, santnata restaurant, Simsima tiles and block factory, Binsraiya
readymix, Badr contracting, Al sraiya aluminum, Al sariya garage)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology & Possibly training junior staff

Resolving IT support requests from employees

Answering employee questions regarding computer systems

Gathering and analyzing data to diagnose problems with computer systems

Changing configurations, settings and permissions to fix computer issues

Generating sign ins for new hires during the on-boarding process

Installing new software and hardware drivers and updating existing ones as needed

Updating employees on the status of their service requests

Logging all service requests and updating tickets as needed

monitor and maintain computer systems and networks

Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Software Installation
System Configuration & Installation
Upgrading & Servicing
Diagnostics & Troubleshooting
LAN & WAN Concept
Virus & Troubleshooting
Secure Productive information Systems.
Troubleshooting PCS and laptops.
Repairing and replacing equipment as necessary.
Responding a timely manner to service and issues and requests.
Provided overall technical hardware and software support including
installation and configuration in
compliance with organization’s IT standards
Extended technical support and guidance for smooth operation of
communication networks, desktop and office IT
hardware to assure maximum performance and availability for users
Provided troubleshooting solutions and technical support to
inquire/problems related to software