Abubakar sadiq Mohammed

• Lead strategic customer and stakeholder engagement with regulators
(NERC, BPE, TCN), consumer groups, and local authorities to shape
customer-focused business plans.
• Oversee engagement strategy design and execution, ensuring inclusivity
and measurable impact on service delivery and investment priorities.
• Represent the company in Board and regulatory meetings, proving the link
between customer insights and organizational decisions.
• Champion regulatory compliance, customer protection, and affordability
through transparent, insight-led leadership.

• Drove operational alignment with customer engagement goals, improving
service reliability and responsiveness.
• Enhanced collaboration between technical and customer service teams to
improve satisfaction and trust.
• Supported the integration of stakeholder feedback into operational
planning and performance measurement.

• Directed customer engagement and revenue strategies across multiple
customer groups, promoting transparency and customer advocacy.
• Strengthened service quality and complaint resolution through targeted
engagement programmes and community outreach.
• Produced data-driven insights and reports to inform executive and
regulatory decision-making.

• Led strategic stakeholder engagement with regulatory authorities,
bilateral customers, and industry partners to negotiate Power Purchase
Agreements (PPAs).
• Managed Eligible Customer relationships through tailored communication
and engagement initiatives.
• Supported senior leadership in aligning commercial growth with
regulatory and consumer priorities.

• Acted as the primary liaison with NERC and key industry stakeholders,
ensuring compliance with regulatory frameworks.
• Delivered internal training on customer protection, engagement ethics,
and compliance culture.
• Conducted enterprise risk assessments aligned with evolving stakeholder
and customer expectations.