Tech Expert
Morris Garage
Total years of experience :12 years, 6 Months
* Reporting to MG INDIA (PCR, R & R analysis report, LMS training report, Technical Campaign Report, RSA vehicle reports, Workshop equipments maintenance reports, IHTR, Special tools report and PDI Report.
* Manage the team of technicians.
* Manage the unresolved technical issues and support technicians in diagnostics.
* Train the Technicians in Basic Level and Share the vehicle Technical Bulletins.
* Educate the customers on vehicle Technical Features.
* Updating the softwares of scanning tools and Arrangement of special tools.
* Handling of overall workshop.
* Quality checking before delivery and online Audi quality checks.
* Road testing with customer.
* Overall Diagnosis of the vehicles
* Handling of Quick service workshop. Handling
* customers and RO opening/closing.
* Final inspection of the vehicles
Worked as Senior technician and diagnosing the major vehicles
* Verifies that all the customer concerns mentioned in the job cards are resolve.
* Improves workshop productivity and efficiency.
* Takes road test of vehicle to verify that customer concerns are resolved.
* Verifies that all the customer concerns mentioned in the job cards are resolve.
* Takes road test of vehicle to verify that customer concerns are resolved.
* Verifies that all the customer concerns mentioned in the job cards are resolve.
* Takes road test of vehicle to verify that customer concerns are resolved.
* Diagnosis of the vehicle.
* Ensures that vehicles are repaired as per the job card.
* In case any extra repair needs to be done, informs the service advisor and takes his concurrence before doing the same.
* Improves workshop productivity and efficiency.
* Takes proper care of customer’s vehicle while the servicing is being done.