service adviser
Al Nabooda automobiles
Total years of experience :13 years, 2 Months
As per booking receiving the customer vehicle and delivering as per commitment, and updating the customer. co ordinate with work shop control for the follow up.
(Body shop) & Warranty Administrator
Body Shop Role : .
• Responsible to prepare estimation labour & parts prices as per the manufacturer list
• Responsible to provide parts list to parts department to procure parts from manufacture
• Manage five body shop technicians & complete the work within time frame
• Responsible to maintain special tools as per manufacturer’s requirements
• Co ordinate with insurance company as per estimation & getting approval
• Responsible to performing final check for quality job Paint & body repair.
Warranty Administrator Role:
• Responsible to submit of warranty claims within dead line through online
• Responsible to follow up submitted claims with manufacturer
• Responsible to prepare month report for the submitted claims labour & parts
• Check parts & labour as per the manufacturer guide (ETKA & ELSA)
• Sending queries to manufacturer related labour & parts for the claims
• Arranging damage parts month wise as per the claims
• Conducting audit with manufacturer auditor twice per year.
• Co ordinate with floor manager & analyzing the root cause of defective parts
Training attended at Audi NSC Mumbai
• Technical training of New A4.
• Warranty SAGA2 introduction & process.
• R8 Technical launch & Basics
• Introduction of ELSAPRO(Software/working process)
• Warranty SAGA2 up gradation version 3.2
• Responsible for all workshop activities and Leading a team of 20 Personnel
• As a Service Advisor, acted as interface between the customer and the Service centre.
• As an expert in diagnosing the faults of the vehicle, advise the floor technicians
• Follow up on Service measures and re-calls from DCIPL
Mercedes-Benz Passenger Cars
• In charge of the Authorized Service Centre and responsible for the day-to-day activities
of the Service Centre.
• As Service Advisor, act as the interface between the customer and the service center.
• As an expert in diagnosing the faults of the vehicle, advise the floor technicians on the
course of action to be taken.
Mercedes-Benz Passenger Cars
• Was a part of the start-up team of Rajasree Motors
• Team Leader in Maintenance & Diagnosis
• Maintenance & Testing of whole range of Mercedes-Benz passenger cars- imported,
CKD & SKD
• Supervised the field maintenance of the vehicles through a mobile service unit.
the Tata Authorized Service Centre.
• Greeting & receiving customers as per the service appointment/day 10-15 customers
(Dealing with different Nationality customers)
• Pre arranging for appointment
• Achieving the team target as per the Month
• Following the vehicle delivery as per commitment with floor TL
• Preparing the estimate for additional repairs and taking written approval from customer
• Finalising invoice as per technician time punch in job card
• Greeting & Explain invoice and delivering the vehicle to customer
courses: ITI-Diesel Mechanic from (NCVT) National Council for Vocational Training- Pre final year Diploma In Mechanical.