Key Result Areas:
❖ Solely managed all bank clients in Qatar with minimal on-ground resources, ensuring consistent
high-quality support and customer satisfaction.
❖ Led end-to-end support for AANDC EMV, Security, and PCI/PADSS certifications across regional
banks.
❖ Acted as a key escalation point and conflict manager, guiding technical teams in troubleshooting
and routing critical issues to appropriate owners.
❖ Interfaced directly with stakeholders at all levels, internal teams, external vendors, and banking
institutions—to resolve high-priority incidents and implement solutions.
❖ Collaborated with switch providers (FIS, B24, HPS, TPS, TSYS), providing expert guidance and
integration support.
❖ Designed and delivered customized solutions to complex software/system issues, maintaining
full ownership from investigation through resolution.
❖ Technical Project Management, maintaining full ownership of the projects from inception to
helping the teams with the creation of SOW to agreeing with the customers on the expectation
before finalizing the scope and driving them through PLV.
❖ Technical Expertise & Product Knowledge: Possess deep knowledge across the entire LOB product
range, including all supported solutions, with SME-level expertise in specific areas at NCRAtleos.
Key Result Areas:
❖ Profit and Loss Management: Own the P&L for the project, targeting market rates and ensuring
profitability through strategic financial oversight.
❖ Pricing Strategy: Implement effective pricing strategies in line with NCR pricing guidelines to
meet profit targets and maintain competitive positioning for the projects
❖ Marketing and Business Planning: Develop and implement marketing concepts and business
plans that align with organizational goals and market demands. And reach out to customer with
new services and products.
❖ Go-to-Market Strategy: Establish and manage an effective vertical and channel-oriented go-to
market strategy for the ATM business in Qatar, ensuring optimal market penetration and
customer engagement.
❖ Collaborative Business Solutions: Work collaboratively with internal business partners to develop
and deliver comprehensive business solutions that yield the best economic results for both the
customer and NCRAtleos.
Key Result Areas:
❖ Represented the Banks through innovative solutions: No touch, face recognition solutions
through ATMs @ QITCOM and other Banking exhibitions through NCRAtleos.
❖ Incident & Problem Management: Independently manage multiple incidents of varying complexity
and priority, maintaining full ownership from investigation through resolution.
❖ Collaboration & Communication: Collaborate cross-functionally with internal teams and third
party vendors to ensure timely and effective incident resolution.
❖ Build strong working relationships across all levels of the organization, fostering an inclusive and
solution-driven work environment.
❖ Knowledge Sharing & Compliance: Contribute to the internal knowledge base by creating and
maintaining clear, audience-appropriate technical documentation.
❖ Maintain accurate and timely time logging and meet all productivity expectations.
❖ Team Contribution & Leadership: Mentor and assist peers in technical problem-solving and system
management, helping elevate overall team performance.
❖ Environment: Gems, MKS, JIRA, WOSA, ULListening, Test Tool, Host Simulator, service now, Virtual
Machine, XFS-Analytics, Problem Determination, BNADecoder, DPTrace Analyser, Aggregate
Builder, Symantec Ghost, Windows, Visual Studio.
- مجال الشركة:
- خدمات تكنولوجيا المعلومات
