Documentation Manager
Cisco
Total years of experience :11 years, 0 Months
Documentation Manager, Cisco, Bangalore, India 2013 - Present
• Lead team of writers
o Ability to lead, supervise and develop staff
o Experience with performance management processes
o Create training programs, study guides, and recruitment tests for hiring
o Discuss technical content with product management, engineering, technical marketing and quality assurance teams to address process limitations and introduce process oriented documents to fill loop holes
o Plan efforts and estimates in line with SDLC for tailored delivery of the documents
• Research and Solutions
o Strive for continuous improvement. Example: Replaced Adobe InDesign Framework with MSWord. This reduced creation time by 80 %, improved quality and is now a critical proposal document as against a release document
o Research 'Pay TV Services' market with the business analysts to identify customer preferences
o Explore new tools to address the growing needs of the business, for example, tools to define presentation elements of Companion Devices and XML creator to customize storyboard creation
o Aid the graphics team by providing inputs on information architecture based on user-centered analysis
• Communicate and coordinate with customers, cross-functional teams to understand and capture the business needs
• Actively contribute to enhance and improve documentation standards and adopt best international practices
• Collaborate with the global technical, content management and cisco documentation team for migration of the legacy documents to Cisco document repository
Team Lead - Technical Writing, Cisco, Bangalore, India 2010 - 2013
• Introduce new documents
o STB customization document (InfoPath template) . This initiative addressed data loss issues during requirements capture and was well received by customers and my employer
o New feature proposal presentations for customers
• Manage content for Doogle document management system
o Help in structural organization of data
o Suggest improvements, modifications and enhancements to the tool
o Troubleshoot Doogle accessibility issues
o Train various teams about usage of tool
• Single point of contact for NAT (Cisco template in MS Word) and Unisource (single sourcing solution in MS Word)
o Conduct trainings for NAT and Unisource
o Troubleshoot errors
o Enforce the use of the latest template across the organization
• Documentation support
o Update and monitor Storyboards to ensure they match design decisions. The highly accurate document reduces ambiguity and customer service calls
o Prepare Navigation and Presentation-Requirement documents
o Create single-sourced User Guides and Online Help, Admin Manuals, Release Notes and Illustrations
o Introduce automation in storyboard creation which improved the efficiency of the writers by 70%
o Editorially review the customer facing documents for technical teams
o Define Style Guides and thumb-rules to maintain uniformity across all documents and create design specification documents
• Rapidly built professional and personal rapport with cross functional teams by establishing lasting benchmarks, effective operating procedures and exceptional performance standards
• Received prestigious "Certificate of Recognition" for key contribution to successful projects for company's largest clients, Tata Sky and Bharti Airtel
Senior Technical Writer - Technical Writing, HP, Bangalore, India 2005 - 2007
• One of the first writers hired in HP Output Management Solutions and Software
• Documentation support
o Individual contributor for the delivery of documentation set: System administrator's Command Reference Manual, System administrator's Attribute Reference Manual, External Requirement Specification Document, Deployment Guide, Technical Note, Release Notes, and Online Help System
o Prepare manuals to support localization and provide the print specifications towards the end of the project
• Support projects on Agile technology
• Travel onsite for information exchange, interrogatives, and retrospectives with customers in the documentation processes
Senior Technical Writer - IonIdea Enterprise Solutions, Bangalore, India Jan 2005 - April 2005
• Support the documentation for an enterprise software single handedly
• Define templates, introduce new set of documents such as Installation and Configuration Manual, User Guide and Release notes
Technical Writer - Spin Circuit India Pvt. Ltd., Bangalore, India 2002 - 2003
• Support the documentation for a supply chain management based product
• Attend trainings from the writers in San Jose to understand the documentation procedures and deliverables
• Work on documents such as User Guide and Release notes
Content Writer - Technology Media Group Pvt. Ltd., Bangalore, India 2000 - 2002
• Content writing for television
o Provide creatively written scripts for anchor based shows
o Create Quick help and Did-you-know content
Tool knowledge
RoboHelp 9, FrameMaker 6, WebWorks Publisher, SnagIT, Doogle Content Management System, , Visual Source Safe, WinCVS, Vantive Defect Tracking System, DOORS, MS Office ( Visio, InfoPath, Word, PPT, Paint and Project)
Bachelor of Engineering, Siddaganga Institute of Technology, Tumkur, Karnataka, India 1995 - 1999 • Specialized in Instrumentation and Electronics. Graduated with Distinction SPECIALIZED TRAINING