Supervisor
VOX Cinemas, Majid Al-Futtaim
Total des années d'expérience :16 years, 11 Mois
Handling the customer issues
•Maintaining the stock, checking the expiration
•Doing the stock take/Inventory every week, check the Variance and make the reports.
•Handling the staff cashier reports, Petty cash, Treasury
•Motivating to staff to enrich the high standard of customer service
•Weekly Poster & LED Banner Layout
•Daily Cashier Audit & Weekly Camera Audit
•Programming the movie schedule
•Handling the Gold class cinema by serving of Mc clan star Chef Garry Rhodes Menu
•Staff Roster
•Making the incident reports in portal
•Maintenance report & IT Checklist
WORKING EXPERIENCE: -
➢ Presently working at VOX Cinemas, Majid Al-Futtaim as a Cinema Operation Supervisor / Duty Manager
Dubai -United Arab Emirates
From: December 22, 2011 till date.
Duties & responsibilities: -
• Handling the customer complaints / feedback and Overall Operation
• Handling Fine-Dine-In Restaurant / Theatre of Serving Ala Carte Menu & Live Seafood Cooking Station
• Handling the ‘Coffee shop, mini-Restaurant takeaway hot food snacks
• Handling the closing Cashier shift reports, Petty cash reimbursement, Treasury Office work etc.
• Making sure staff is taking care of online delivery platform to get the good online ratings & feedback from the customers (Talabat, Zomato, Careem & Deliveroo)
• Receiving the Meat/Fruits & Veg from Suppliers by checking the temperature, quality of products, expiration, PO & Invoice amount if it’s matching and entering in the MC system, recording the Supplier details & product details in Safe & Sound diary for Dubai Municipality audit purpose and for internal record purpose.
• Doing the weekly Petty cash reimbursement excel sheet form from accounts and submit to accounts for verification and reimbursed from Cashier sale and do the needful in Vista-Cashdesk.
• Doing the stock take/Inventory every week, check the Variance and make the reports in MC-Material Control system & Vista system
• Motivating to staff to enrich the high standard of customer service
• Daily Cashier Audit & Weekly Camera Audit
• Programming the movie schedule
• Doing the weekly Staff Roster /Schedule according to the business requirement to run Smooth-Operation
• Maintenance report & IT issues - Taking action on issues to fix by following to approved contractors of maintenance issues & as well as the IT related issues fixing by Internal MAF IT Team
➢ Worked as Customer service representative from Dec 2011 to Dec.2013 at VOX Cinemas, Majid Al-Futtaim
Dubai -United Arab Emirates
Duties & responsibilities: -
• Welcoming the customers in VIP-Gold Cinema-full of Luxury Cinema by serving McClain Star Chef ‘Garry Rhodes of International menu Cuisine & Mocktails
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Ability to work under pressure, especially during pick season of movies & full of guest in Dine-In and Inside the Luxury Cinema Theatre
• Attending and anticipating guest needs
• Make sure that the customers are satisfied.
Welcoming the customers
•Keep drinks filled and make sure that the guest enjoy the meal
•Make sure that the customers are satisfied
•Attending and anticipating guest needs
•Checking the availability of the stock, expiry date and sale inventory on day to day basis
•Handling the customer issues
•Making the games schedule and staff roster
•Playing the role of Acting Bar Manager when there were no Bar Manager
•Motivating to staff to enrich the high standard of customer service
six months in the year 2006.
•Training in F & B Dept. at Lotus Suites Hermitage Club
EDUCATIONAL QUALIFICATION:- •