General Associate -Student Service
University of calgary
Total des années d'expérience :3 years, 2 Mois
Beirut Arab University / Beirut, Lebanon McGill University / Montreal, Canada
May 2018 - July 2018
A highly motivated, versatile, innovative multi -skilled professional with extensive experience in Customer Service and
handling daily accounts. Possess a university degree in Business Administration - Banking and Finance and aiming to use
my qualifications to effectively fill the position.
- Created a legendary customer experience at every interaction and looked for ways to contribute ongoing improvement of the overall branch customer experience.
- Completed financial transactions such as deposits, withdrawals, bills payment and other account transactions for customers in an accurate and efficient manner.
- Contributed to the achievement of branch business objectives by exceeding individual sales.
- Contributed to the timely and accurate completion of branch administrative work.
- Helped customers to protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.
- Assigned responsibilities as a back-up Head Cashier by overseeing 7-10 cashiers at a time, and making sure they were executing their specified jobs duties accurately and efficiently.
- Rewarded more than 12 Homer badges for providing exceptional customer service.
- Recognized as a top performer as a Credit Card Application Specialist by persuading more than 200 customers yearly to apply fo
The Home Depot credit card.
- Received a “Coach” Status for training the new hires and assist them on how to meet and exceed customers’ expectations.
- Received recognition from the District Manager for the continuous efforts and dedication at all levels of the organization.
- Maintained an accurate cash drawer and made sure money strips and increases were handled accurately and accordingly while following company policies and procedures.
- Gained in-depth information about all different bank divisions by shadowing employees from each area of the bank.
- Learned how to use banking software to keep track of deposits and withdrawals, automatic check-reading machine, and the mone counting machine.
- Learned how to submit credit checks and criteria for evaluating loans.
- Learned how to smooth over issues with unruly customers.
- Assigned typical duties as processing mail, data entry, filing, sorting through documents or scheduling appointments. -Provided administrative assistance as required.
- Gained the ability to put new things into practice.
- Developed a wider understanding of how business works and the different products and services.