Nagielyn Marzado

Expertly welcomed and greeted patients, efficiently conducting initial queries using a
standardized checklist.
Managed out-patient registration, seamless referral to appropriate doctors, and
verification of insurance eligibility.
Coordinated the scheduling of MRI, CT Scans, and Ultrasounds, optimizing
appointment bookings.
Addressed patient queries and resolved complaints through phone, email, and
written correspondence with professionalism.
Verified insurance co-payments and effectively collected payments for account
balances at the point of service.
Maintained a pristine reception area, upholding organizational standards and
protocols for a welcoming environment.

Provides assistance for checking passengers, weighing and checking-in baggages,
issuing boarding pass and luggage labels, allocating seat numbers, asking security
questions, and answering passenger queries prior to their flight.
Assisting the Special Handling passengers such as PWD, unaccompanied minor and
pregnant ladies and makes sure that they are comfortable and well endorsed to the
Cabin Crews.
Handling passengers complaints especially when it comes to flight disruptions.
Ensuring that the passengers information is correct and the boarding pass is well
explained to the passenger.
Handling passenger arrivals, tracking lost baggages and sending emails.
Checking passenger documents for check-thru flights.