ناجي SALIB MIKHEIL

- Maintaining Quality, Environmental, Health and safety Management System with reference to ISO 9001: 2015, ISO 14001 :2015 & ISO 45001.
- Preparing and performing Internal Audit Plan
- Preparing and lecturing training material on Quality, Environmental, Health and safety Management System, awareness for different functional levels of employees ( with reference to ISO 9001: 2015, ISO 14001 :2015 & ISO 45001).
- Preparing training material and lecturing on Internal Audit for different functional levels of employees.

Management of Training business unit,
o Planning of training portfolio and strategy,
o Creating offers and, business development.
o Implement innovative, service- specific training projects.
o Develop training courses.
o Delivering professional training courses.
During this period I organized more then 30 training days in the following subjects:
- ISO 9001:2015 QMS Lead Auditor Courses.
- ISO 14001: 2015 EMS Lead Auditor Courses.
- ISO 11799 : 2015 Document storage requirements Lead Auditor Course.
- ISO 50001: 2018 EnMS Lead Auditor Course.
- ISO 9001: 2015 QMS Awareness and Internal Audit Course.
- Sub-Contractor Management.

- Establish and Maintaining Quality, Environmental, Health and safety Management System with reference to ISO 9001: 2015, ISO 14001 :2015 &ISO 45001:2018.
- Preparing and performing Internal Audit Plan
- Preparing and lecturing training material on Quality, Environmental, Health and safety Management System, awareness for different functional levels of employees ( with reference to ISO 9001: 2015, ISO 14001 :2015 & ISO 45001:2018).
- Preparing training material and lecturing on Internal Audit for different functional levels of employees.

Preparing and Lecturing training courses for Social Accountability SA 8000 management system (foundation and internal audit)

Delivering professional training for the following subjects:
• ISO 9001:2015, ISO 14001, ISO 45001 Foundation & Internal Audit
• Orientation to executive managers about the new addition of ISO 9001:2015
• Root Cause Analysis Methods (RCAM) & 5 whys
• Internal Audit Skills ISO 19011
• Key Performance Indicators (KPIs)
• Integrated Management System Auditor
• Customer satisfaction complain handling - ISO 10002 Foundation
• Customer Satisfaction Monitoring & Measuring - ISO 10004 Foundation
• Total Quality Management (TQM)

- Maintaining Quality & Environmental Management System
- Preparing and performing Internal Audit Plan
- Measuring the quality of products and services by monitoring the result of the quality indicators for each Business Division & Product Category.
- Monitoring quality performance of Company suppliers and subcontractors.
- Preparing training material and lecturing on quality awareness for different functional levels of employees

 Coordinating and carrying out project audits focusing on quality assurance and standardization of requirements:
1. Selecting projects to be audited
2. Verifying process adherence following project management practice e.g. CIP (Contract Implementation Process), OLP (Opportunity Lifecycle Process), and PMP (Project Management Plan).
3. Checking fulfilment of the Alcatel-Lucent quality requirements.
4. Evaluating the results of the project audits.
5. Verifying corrective and preventive actions.

 Coordinate and support the preparation of internal / external audits for external certification (e.g. ISO 9001/14001 and TL9000).
1. Performing internal audits in support of external certification.
2. Coordinating and supporting the internal audit planning process.
3. Supporting the external audits.
4. Ensuring adherence to the standard requirements
5. Evaluating the internal and external audit results and defining improvement activities
6. Providing input for quality, process & tools improvement activities on regional and / or corporate level.

 Supporting projects in Middle East & Africa in all aspects related to CCI (Customer Critical Issues).

January 2009 - July 2009 Alcatel - Lucent Middle-East & Africa
Middle East & Africa Quality Manager
Scope of Work: Establish, implement & maintain Quality Management System in compliance with ISO
9001 for all Alcatel-Lucent Units in the Middle East & Africa.
Prepare and follow up Internal Audit Plans for all activities of Alcatel - Lucent Middle East
& Africa.
Follow up the Management Reviews Meetings for all the projects in Alcatel - Lucent
Middle East & Africa.
Follow up and Monitor the resolution of customer critical issues and their closing time.
Identify and monitor Key performance indicators (KPI) e.g. adherence to contract
milestones, monitoring Customer Loyalty Index etc
Analyze, compare and interpret the result of the stated KPI's.
Monitor the result of the customer satisfaction survey and measure the level of customer
satisfaction.
Follow-up improvement action plans as a response to customer satisfaction surveys.
Prepare training material & lecture on quality awareness for different functional levels of
Alcatel - Lucent Middle East & Africa employees.
Supporting the projects (Middle East & Africa) in all aspects related to customer
satisfaction, CCI (Customer Critical Issues) and Quality & Environmental Management
systems.

December 2006- December 2008 Alcatel - Lucent Middle East
Middle East Quality Manager working on the following assignments: Establish, implement & maintain Quality Management System in compliance with ISO
9001 for all Alcatel-Lucent Units in the Middle East.
Prepare and follow up the Internal Audit Plan for all activities of Alcatel - Lucent Egypt.
Participate in Management Review Meetings for Alcatel - Lucent Egypt.
Follow up and Monitor the resolution of customer critical issues and their closing time.
Identify and monitor Key performance indicators (KPI) e.g. adherence to contract
milestones, monitoring Customer Loyalty Index etc
Analyze, compare and interpret the result of the stated KPI's.
Monitor the result of the customer satisfaction survey and measure the level of customer
satisfaction.
Follow-up improvement action plans as a result of customer satisfaction survey.
Prepare training material and lecture on quality awareness for different functional levels of
Alcatel - Lucent Middle East employees.
Support projects (Middle East Cluster) in all the issues related to customer satisfaction, CCI
(Customer Critical Issues) and Quality & Environmental Management systems.

August 2002 Alcatel Trade International AG (United Arab Emirates) & Alcatel Egypt
Quality Manager working on the following assignments: Set up and supervise measures of network performance for the customer and follow up field outages.
Identify and monitor quality of service indicators like adherence to contract milestones,
reliability of equipment etc
Analyze, compare and interpret the result of the stated quality indicators measures of network performance.
Monitor the resolution of customer problems and their closing time.
Set up and maintain regular contact with the customer by establishing regular meetings,
presentation of progress and to generally advise the client in their approach to quality
issues.
Send Quality Reports on a regular basis to the customer, and provide quality reports
internally on all Alcatel products delivered to UAE. Provide information on demand to any
relevant Alcatel entities.
Monitor the result of the customer satisfaction survey and measure the level of customer
satisfaction.
Follow-up improvement action plans as a result of customer satisfaction survey done by
Alcatel France
Maintain quality assurance system in compliance with ISO 9001:2000 for all activities in
Alcatel Egypt.
Prepare & Perform Internal Audit Plan for all activities of Alcatel Egypt.
Participate in Management Review Meetings for Alcatel Egypt.
Measure the quality of the product and services by monitoring the result of the quality
indicators for each Business Divisions & Product Categories.
Prepare training material & Lecture on quality awareness for different functional levels of
Alcatel Egypt employees
Conduct site assessment for Alcatel Egypt Business Divisions

May 1999 Alcatel Egypt
Quality Manager & Management Representative working on the following assignments: Establish, implement & maintain quality assurance system in compliance with ISO 9001for
all Alcatel Egypt Business Divisions which include the following: • Fixed Network Division (FND)
• Optical Network Division (OND)
• Mobile Network Division (MND)
• Services and Distribution Division (SDD)
• Transport Automation System Division (TAS)
Prepare & Perform Internal Audit Plan
Conduct Management Reviews Meetings.
Measure the quality of products and services by monitoring the result of the quality
indicators for each Business Divisions & Product Categories.
Monitor the quality performance of Alcatel Egypt suppliers and subcontractors.
Prepare training material & Lecture on quality awareness for different functional levels of
Alcatel Egypt employees
Follow-up the action plans for the customer satisfaction survey done by Alcatel CIT France
Conduct site assessment for Alcatel Egypt Business Divisions

March 1999 Mercedes-Benz Industrial J.V. in Egypt
Freelancer external quality system auditor worked on the following assignments: Preparing the quality system audit plan according to ISO 9002 and VDA 6.1
Conducting the quality system audit plan
Preparing quality audit report
Suggesting the corrective actions needed to comply with ISO 9002 & VDA 6.1

1997-1999 Arthur Andersen, Egypt
Business consulting division, Senior Consultant, worked on the following assignments: Implementation of ISO 9000 for: Iberna (manufacturer of household appliances), Pyramids
medical supplies (producer of medical supplies products), Uncle America (food processing
company), Pharana Ceramics (producer of ceramic tiles) manufacturing companies and
Arab Contractors company in Egypt.
Implementation of TQM for Contact manufacturing company (manufacturer of electrical
switches)
Lecturing on internal quality audit courses for: Iberna, Pyramids medical supplies, Pharana
Ceramics, Uncle America manufacturing companies and Arab Contractors company in
Egypt
Auditing quality system for different Arab contractor branches and management, Arab
contractors Shipyards and Pharana Ceramics companies.
Business production plan for Comex industrial company (producer of door handle,
furniture accessories, bathroom accessories)

1996 - 1997 Modern Building Carpentry Co. (MOBICA)
(Produces furniture & car seats)
Quality Assurance Manager, worked on following assignments: Establishing, implementing & maintaining quality assurance system in compliance with
ISO 9001.
Preparing the company for ISO 14000 certification.

1995 - 1996 ICL Egypt
Quality consultant to prepare companies ( ) for ISO 9001

Worked on the following assignments;
 ISO 9000 certification for Alu-Misr Co. (produces aluminum profiles), Kader Factory (Arab Organization Industries), Ceramica Cleopatra (producer of ceramic tiles), National Medical Industries (NMI) (producer of medical devices), GMC (manufacturer of household appliances and white goods), and Aircraft Factory (Arab Organization Industries) manufacturing companies in Egypt
 Lecturing internal quality audit courses for Alu-Misr Co. (produces aluminum profiles), Kader Factory (Arab Organization Industries), Ceramica Cleopatra (producer of ceramic tiles), Aircraft Factory (Arab Organization Industries) manufacturing companies in Egypt.

1993 - 1994 National Engineering Industries Co. (FRESH)
(Manufacturer of household appliances) Irons Department
Purchasing Manager Worked on planning all the company procurement and for improving
suppliers' quality.

1991 - 1993 El Massala Co. For production of cable accessories
Production Manager, Worked on improving quality, increasing productivity and reducing
costs.

1988 - 1991 National Engineering Industries Co. (FRESH)
(Manufacturer of household appliances)
Mechanical Power Engineer, worked on
Metal and wood industries as product manager,
Project department as project engineer,
Purchasing department as purchasing engineer
Maintenance & processing plastic machinery, plastic department as mechanical engineer

1987 Refcat Co.
(Manufacturer of household appliances)
Quality Control Engineer worked on, final inspection for the finished product

1987 Rada Research & Public Relations Co.
Marketing Research Field Manager, worked on supervising researchers and assisting in the research analysis