Associate Manager
Mohalla Tech Pvt Ltd
مجموع سنوات الخبرة :8 years, 2 أشهر
As Associate Manager Division - Sharechat, Moj Responsibilities:
• Formulated quarterly Objectives and Key Results (OKR) and crafted a comprehensive yearly Action Plan to drive strategic initiatives.
• Implemented processes to fortify trust and safety domains, reduced the impact of scams and managed spam.
• Managed the Trust & Safety communication pod and managed a team of 25 associates.
• Coordinated 3 BPO vendors, overseeing 1200 moderators to ensure accuracy above 95%, timely completion & zero leaks.
• Developed and documented Standard Operating Procedures (SOPs) for streamlined process execution.
• Leveraged domain expertise in tools such as SQL, Google Sheets, and Excel. As Business Analyst Responsibilities:
• Collaborated with the Data Science team in annotating and training models (AAM, NSFW, Comment), contributing to automation and cost-saving efforts
• Developed Monitoring Dashboards using tools such as Metabase, Superset, and Redash.
• Conducted in-depth analysis of problem statements, assessing their impact and significance.
As an Operations Associate at Circle Internet Tech Pvt. Ltd., I managed operations and product features, orchestrated marketing efforts through Facebook ad management, and maintained a low Cost Per Install (CPI). I led a 25-member office staff in the Kerala community, overseeing content, video, audio, verification, community, and reporter partner community teams, totaling 150 members. Additionally, I conducted reporter partner community meet-ups across Kerala for brand building, user feedback, and user retention.
Highlights:
Achieved a 25% retention rate of the total Daily Active Users (DAU) on Day 30.
Grew the Kerala community to 6 Lakhs+ downloads and 85, 000+ DAU within 18 months.
Successfully initiated User Generated Content (UGC) programs, obtaining 0.5% Daily Active Creators within 3 months.
Improved DAU by 30% through detailed analysis of user-generated content, examining tags, timing, and behavior.
Established the partner community to be the first to report breaking news content ahead of mainstream media.
Duties and Responsibilities:
• Coordinating with different hardware vendors in case of hardware failure and getting it
resolved with proper Ticketing process.
• Kicking of Linux boxes and Jumping of Solaris boxes
• Monitoring the servers and applications for 100% uptime and ensuring no outage to costumers
using tools like Nagios, Farnsworth, etc.
• Understanding customer requirement and meeting the requirement on time.
• Build, Administer and Troubleshoot all mission critical environments (Production, Stage, Labs)
• Maintain records of daily transactions, problems, remedial actions taken
• Providing Weekly and Monthly Status Report to Management.
CERTIFICATIONS • HVAC/MEP
CERTIFICATIONS • HVAC/MEP