Advance Retail Professional
Adidas Emerging Market
Total des années d'expérience :17 years, 3 Mois
• Management of training programs to ensure a consistent and thorough understanding of the company process, products, and services.
Impact: Developed a high performing environment for the employees to improve their skills and experience.
• Analyzed Customer Satisfaction Survey Data to establish focus area and opportunities for associates to deliver a positive, consistent and improved customer experience.
Impact: Ensured highest quality and consistency in services was achieved, thus increasing sales.
• Responsible for all operational department and generating a sale over $3 million. Focused on inventory, Roster and P&L
During my tenure as a Senior Enterprise Relations Executive, I was responsible for the assigned corporate accounts to increase sales and value added services, and to create new corporate accounts finding new potential customers.
Achievements
• By understanding the customer’s business, market, structure in details and using that knowledge to build one-to-one relationship, I have retained the existing customer base, and added 2% revenue by adding new accounts.
• Invested on Training programs such as Sales, Leadership, Customer Relation Building, and Coaching.
Gained experience:
• Handing multiple staff, Training and Coaching, assisting Manager with
For daily managing of staff and assigning of duties.
• Listening Skill, Decision Making, Flexibility, Commitment & Patients
Successfully completed the certificate level of Human Resource Management.
Successfully completed the intermediate level of Management Accountancy.
Succesfully Completed the Diploma in Computer covering Ms Office, JAVA and Hardware Netwoking.
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