Nahla Orfy

Client: Lipton, Unilever
• Successfully implemented an entire range of marketing strategies to effectively drive the Lipton brand and enhance sales volumes
• Collaborated with team members to strategically devise the concept of promoting Lipton as a sponsor for the Egyptian National Cheering Team
• Directed and guided a team of up to 10 members to implement a lucrative marketing plan through point of sales promotions such as TV & Radio ads.
• Directly interacted with client’s to promptly and amicably resolve conflict and provide high quality customer service
• Effectively and promptly dealt with all client issues; notified the Account’s Director or Managing Director in case of escalations or crisis situations
• Owns the contract and contract renewals for new work for an existing client
• Authorized change orders and invoices, and ensured timely collection of all dues
• Collaborated closely with the project team in order to sustain and consistently update self knowledge on project status; identified potential issues and lucrative opportunities related to the project
• Accountable to ensure compliance with all processes and procedures and guarantee strict adherence to stipulated time frames, quality standards and project profitability
• Monitored and pursued possible opportunities for account growth enhancement and new business offers
• Mediated between the client and team members, to provide strong team representation and set proper client expectations
• Acquired thorough understanding of company’s capabilities and services

Client: BMB- Men formal suits, London & USA
• Reported directly to the Regional Sales Manager
• Successfully implemented high quality samples for new clients which resulted in maximum annual sales volume
• Responsible for servicing corporate contacts and effectively strengthening business relationships
• Assisted in preparing contractual agreements and ensured strict adherence to contract terms and conditions
• Develop and maintain relationships with new and existing clients to successfully expand sales volumes
• Directly interacted with clients, resolved complaints and deficiencies and escalated issues to the Account Director or Sales Manager as essential
• Prepared and delivered presentations, proposals and contract reports as necessary
• Evaluated and accurately documented partnership contracts and expiry dates of contracts

• Liaised with clients to assess project requirements; communicated the client's goals and represented the client's interests to team members
• Served as a two-way communicator between the client and team members to provide strong team representation and accurately assess client’s expectations
• Reported directly to the Account Director, provided regular feedback on all account activities and progress status; prepared and submitted call reports on a weekly basis