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Naiel Alnajjar, General Manager After Sales Operations

Naiel Alnajjar

General Manager After Sales Operations·EDMI Continental DMCC

Saudi Arabia

Bachelor's degree, Industrial Engineering

Work experience

Total years of experience: 27 years, 3 months

General Manager After Sales Operations

June 2020 - Present

EDMI Continental DMCC

Dubai, United Arab Emirates

June 2020 - Present

• Managed all after-sales operations and project execution for EDMI's EMEA regional business.
• Managed the preparation and execution of customer service contracts covering hardware, software, services, and infrastructure.
• Managed front-line support issues with EDMI's production facilities in various countries.
• Managed support and annual assessments for EDMI partners' factories producing EDMI products.
• Led a team of skilled technical staff responsible for resolving customer issues.
• Improved customer operations processes in alignment with corporate quality and sales objectives.
• Acting Technical Manager (Saudi Arabia): Managed factory and product qualification for Smart metering with Saudi Electricity Company (SEC)

Company industry:
Energy & Renewables
Job role:
Engineering

Production Manager

March 2016 - February 2020

ABB

Dammam, Saudi Arabia

March 2016 - February 2020

• Managed the successful Transfer of the Product process for 145KV GIS for local production
• Completed the pre-qualification of 145KV GIS for National Grid (SEC) and managed product Type Test in PEHLA testing laboratory - Switzerland
• Achieved the completion of the factory Ramp-up to the designed capacity and improved OTD to 90%
• Completed the Transfer of Product (300 & 420 KV-GIS) for local production, and qualification with Aramco (IKTVA Program) & National Grid (SEC).
• Led the preparation of action plans and annual goals in alignment with company strategy and global targets
• Managed the production department with 40 engineers and technicians to execute $ 40M annual operations
• Managed all the operations and ensured financial performance, including production engineering & development, planning, assembly, testing, quality, maintenance, warehouse, logistics, and HSE
• Led the implementation of the global manufacturing strategy and maintained production operations through lean & flow production lines, targeting the best quality, cost-saving, and shortest delivery time
• Managed ERP implementation and led its development and improvement projects
• Managed maintenance and ensured the good state of repair & calibration of factory equipment
• Led cross-functional collaboration with various departments to achieve targets & KPIs
• Led Continuous Improvement Process (CIP) utilizing various Root Cause Analysis (RCA) methodologies.
• Participated in the preparation of the annual budget and CAPEX plans
• Managed staffing and ensured to build the team with the right competencies and skills
• Collaborated with SCM & Quality for localization and development of new suppliers, and managed supplier quality-related topics
• Managed the implementation of HSE and business compliance standards and regulations.

Company industry:
Manufacturing
Job role:
Manufacturing

Quality & Operation Excellence Manager (a.i)

December 2016 - March 2018

ABB

Dammam, Saudi Arabia

December 2016 - March 2018

• Overall responsibility for Quality Management and Operational Excellence along the entire value chain
• Implement and support CIP within the value chain to improve quality and operational performance

Company industry:
Manufacturing
Job role:
Quality Control

Factory Manager

January 2010 - February 2016

Itron

Dammam, Saudi Arabia

January 2010 - February 2016

• Managed the successful Implementation of the Manufacturing Excellence & Lean program, resulting in a 160% productivity increase, 67% capacity increase, 35% direct headcount reduction, 30% manufacturing cost reduction, and improved Inventory turnover Ratio from 3.8 to 6.4
• Managed the first high-accuracy metering system project with SWCC - Shoaiba plant
• Managed the transfer of product for the production of digital meters in the local factory
• Managed the ISO9001 certification program with BVQI and got the certification from the first audit
• Improved the on-time delivery from 20% to 100% & FPY to 98% with a 0% rejection rate
• Managed the qualification of new products (CT & CT/VT) meters with SEC
• Led the preparation of business plans in alignment with corporate strategy and local unit targets
• Managed all factory operations with a team of 100 employees and an annual operations capacity of $ 10M, including engineering, manufacturing, quality, warehouse, maintenance, SCM, logistics, and HSE
• Manage sales services and technical support activities for the MEA region, including factory and product qualification, FAT, and visits to customer sites & third-party laboratories, and after-sales issues
• Lead QA/QC function in line with corporate directions and responsible for the deployment of the Manufacturing Excellence program, and lead Continuous Improvement Processes (CIP)
• Managed the preparation of the annual budget and CAPEX plans
• Led the team and collaborated with various departments regionally and locally to achieve targets & KPIs with P&L responsibility
• Developed and put into use the local facility policies and procedures
• Led bid preparation in collaboration with Sales
• Managed the development of new suppliers for the localization projects and represented the company in purchase negotiations
• Managed staffing, evaluating organization structure, and competencies in coordination with HR
• Managed the implementation of HSE and business compliance standards and regulations.

Company industry:
Manufacturing
Job role:
Management

Operations Manager

January 2008 - December 2009

Itron

Dammam, Saudi Arabia

January 2008 - December 2009

Company industry:
Manufacturing

Production and Technical Support Manager

April 2004 - December 2007

Itron

Dammam, Saudi Arabia

April 2004 - December 2007

Company industry:
Manufacturing

Production Engineer

December 1998 - March 2004

Banawi Industrial Group

Jeddah, Saudi Arabia

December 1998 - March 2004

- Supervise and report production and pre-production activities.
- Machines schedule and planning
- Improve labor utilization and machine optimization in production area
- Participate and lead development projects

Company industry:
Manufacturing
Job role:
Manufacturing

Education

Applied Science University

July 1998

July 1998

Bachelor's degree, Industrial Engineering

Jordan

Manarat Jeddah School

August 1993

August 1993

High school or equivalent, High School

Saudi Arabia

GPA (percentage): 98%

GPA (percentage): 98%

Skills

Work Flow Design
Expert
Work Flow Design
Expert
Process Improvement
Expert
Process Improvement
Expert
Focus On Results
Expert
Focus On Results
Expert
Motivation
Expert
Motivation
Expert
Teamwork
Expert
Teamwork
Expert
QMS: ISO9001: QMR & Certified ISO9001 Internal Auditor
Expert
QMS: ISO9001: QMR & Certified ISO9001 Internal Auditor
Expert
Analytical analysis
Expert
Analytical analysis
Expert
Strategic management & planning
Expert
Strategic management & planning
Expert
Budget preperation
Expert
Budget preperation
Expert
Negotiation
Expert
Negotiation
Expert
Lean Manufacturing
Intermediate
Lean Manufacturing
Intermediate
Computer literacy
Expert
Computer literacy
Expert
Process analysis & improvement
Expert
Process analysis & improvement
Expert
Leadership & People management
Expert
Leadership & People management
Expert
Initiative
Expert
Initiative
Expert
Team building & training
Expert
Team building & training
Expert
Customer communication, relations & satisfaction
Expert
Customer communication, relations & satisfaction
Expert
Communications
Expert
Communications
Expert
Decision making
Expert
Decision making
Expert
Recruiting
Expert
Recruiting
Expert
Problem Solving
Expert
Problem Solving
Expert
P&L responsibility
Expert
P&L responsibility
Expert
Conflict Management
Expert
Conflict Management
Expert
Cost Reduction
Expert
Cost Reduction
Expert
supply chain management
Intermediate
supply chain management
Intermediate
operation
Expert
operation
Expert
materials
Expert
materials
Expert
Management
Expert
Management
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INDUSTRIAL AUTOMATION
Intermediate
INDUSTRIAL AUTOMATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CREDIT FACILITIES
Intermediate
CREDIT FACILITIES
Intermediate
INDUSTRIAL ENGINEERING
Intermediate
INDUSTRIAL ENGINEERING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PRODUCTION MANAGEMENT
Intermediate
PRODUCTION MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Production
Expert
Production
Expert
Project Management
Intermediate
Project Management
Intermediate
Manufacturing
Expert
Manufacturing
Expert
Work Flow Design
Expert
Work Flow Design
Expert
Process Improvement
Expert
Process Improvement
Expert
Focus On Results
Expert
Focus On Results
Expert
Motivation
Expert
Motivation
Expert
Teamwork
Expert
Teamwork
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
Leading Diverse Teams & Conflict management
PMC
Aug 2016
Business Finance
CELEMI
May 2016

Hobbies and interests

Traveling