Naiel Alnajjar

• Managed all after-sales operations and project execution for EDMI's EMEA regional business.
• Managed the preparation and execution of customer service contracts covering hardware, software, services, and infrastructure.
• Managed front-line support issues with EDMI's production facilities in various countries.
• Managed support and annual assessments for EDMI partners' factories producing EDMI products.
• Led a team of skilled technical staff responsible for resolving customer issues.
• Improved customer operations processes in alignment with corporate quality and sales objectives.
• Acting Technical Manager (Saudi Arabia): Managed factory and product qualification for Smart metering with Saudi Electricity Company (SEC)

• Managed the successful Transfer of the Product process for 145KV GIS for local production
• Completed the pre-qualification of 145KV GIS for National Grid (SEC) and managed product Type Test in PEHLA testing laboratory - Switzerland
• Achieved the completion of the factory Ramp-up to the designed capacity and improved OTD to 90%
• Completed the Transfer of Product (300 & 420 KV-GIS) for local production, and qualification with Aramco (IKTVA Program) & National Grid (SEC).
• Led the preparation of action plans and annual goals in alignment with company strategy and global targets
• Managed the production department with 40 engineers and technicians to execute $ 40M annual operations
• Managed all the operations and ensured financial performance, including production engineering & development, planning, assembly, testing, quality, maintenance, warehouse, logistics, and HSE
• Led the implementation of the global manufacturing strategy and maintained production operations through lean & flow production lines, targeting the best quality, cost-saving, and shortest delivery time
• Managed ERP implementation and led its development and improvement projects
• Managed maintenance and ensured the good state of repair & calibration of factory equipment
• Led cross-functional collaboration with various departments to achieve targets & KPIs
• Led Continuous Improvement Process (CIP) utilizing various Root Cause Analysis (RCA) methodologies.
• Participated in the preparation of the annual budget and CAPEX plans
• Managed staffing and ensured to build the team with the right competencies and skills
• Collaborated with SCM & Quality for localization and development of new suppliers, and managed supplier quality-related topics
• Managed the implementation of HSE and business compliance standards and regulations.

• Overall responsibility for Quality Management and Operational Excellence along the entire value chain
• Implement and support CIP within the value chain to improve quality and operational performance

• Managed the successful Implementation of the Manufacturing Excellence & Lean program, resulting in a 160% productivity increase, 67% capacity increase, 35% direct headcount reduction, 30% manufacturing cost reduction, and improved Inventory turnover Ratio from 3.8 to 6.4
• Managed the first high-accuracy metering system project with SWCC - Shoaiba plant
• Managed the transfer of product for the production of digital meters in the local factory
• Managed the ISO9001 certification program with BVQI and got the certification from the first audit
• Improved the on-time delivery from 20% to 100% & FPY to 98% with a 0% rejection rate
• Managed the qualification of new products (CT & CT/VT) meters with SEC
• Led the preparation of business plans in alignment with corporate strategy and local unit targets
• Managed all factory operations with a team of 100 employees and an annual operations capacity of $ 10M, including engineering, manufacturing, quality, warehouse, maintenance, SCM, logistics, and HSE
• Manage sales services and technical support activities for the MEA region, including factory and product qualification, FAT, and visits to customer sites & third-party laboratories, and after-sales issues
• Lead QA/QC function in line with corporate directions and responsible for the deployment of the Manufacturing Excellence program, and lead Continuous Improvement Processes (CIP)
• Managed the preparation of the annual budget and CAPEX plans
• Led the team and collaborated with various departments regionally and locally to achieve targets & KPIs with P&L responsibility
• Developed and put into use the local facility policies and procedures
• Led bid preparation in collaboration with Sales
• Managed the development of new suppliers for the localization projects and represented the company in purchase negotiations
• Managed staffing, evaluating organization structure, and competencies in coordination with HR
• Managed the implementation of HSE and business compliance standards and regulations.

- Supervise and report production and pre-production activities.
- Machines schedule and planning
- Improve labor utilization and machine optimization in production area
- Participate and lead development projects