Naif Al-Fawzan

ATM & Self service Senior Manager at Samba Financial Group

• Saudi Arabia - Riyadh
• My current job since June 2020

ATM Business Head at The Saudi British Bank - Sabb

• Saudi Arabia - Riyadh
• January 2017 to April 2020

1. Alawwal Bank rebranding project
2. Expansion project
3. ITM Project
4. New enhanced CDM project
5. Coin deposit insulation project
6. SMART ATM project
7. Profitability project

IVR & Call Center Business Development Manager at Alawwal Bank

• Saudi Arabia - Riyadh
• December 2013 to December 2016

1. Upgrading and Enhancing Plans for IVR and SMS
2. SMS cost reduce
3. Manage IVR and SMS UAT
4. IVR and SMS vendors contracts
5. Rearranged Call tree services
6. SMS and 2way SMS campaigns
7. Voice campaigns
8. Manage call center back office team, and development team
9. Manage chat project unit
10. Alawwal Bank rebranding project
11. Voice biometric and call steering project

Section Head at Arab national bank

• Saudi Arabia - Riyadh
• February 2013 to December 2013

A. Internal Control Division-ATM Recon (Supervisor/Section Head)
1. ATM Reconciliation
2. CAPRI Reports on daily claims/complaints
3. EJADA Supervisor and support
4. FTP system daily settlement
5. B24
6. SAMA Clearing(monthly review)

A. SPB Help desk Supervisor, B. Customer Care Officer /E-Care Administrator at Samba Financial Group

• Saudi Arabia - Riyadh
• April 2004 to February 2013

A. SPB Help desk Supervisor
1. Samba online support
2. VISA & MASTER Card Int.
3. Online authorizations
4. Merchant Services
5. POS Maintenance
6. ATM Monitoring
7. System Monitoring and Support
8. Toll free numbers and AVR support
9. Training and QA

B. Customer Care Officer /E-Care Administrator
1. E-Care Admin (KSA, DUBAI, LONDIN, QATAR, PAK)
2. E-Care enhancements project officer
3. Training and QA
4. MOI SADAD support
5. SADAD coordinator
6. Complaints Officer
7. NG07 Inquiries
8. CPS Inquiries

Quality Inspector / Machinist line team leader at United Defense Systems M113 Vehicle Program (MOD)

• Saudi Arabia - Alkharj
• January 1999 to March 2004

1999 - 2004 United Defense Systems M113 Vehicle Program (MOD)

. Machinist line team leader
. M113 Quality Inspector
. M113 Vehicle modifier