نايف البطاح

Lead, motivate, coach, and develop a high-performing corporate sales team, setting clear targets and
fostering a productive, goal-oriented environment.
Drive revenue growth by identifying new business opportunities, building and maintaining strong client
relationships, and managing the full corporate sales cycle from prospecting to closing.
Prepare and deliver customized sales proposals, business cases, and strategic presentations aligned
with client needs and NowPays value proposition.
Conduct market analysis to identify trends, competitive positioning, and potential areas for expansion,
ensuring proactive business development.
Implement effective account management strategies to enhance customer satisfaction, retention, and
long-term partnerships.

Led the sales team to exceed monthly revenue targets through strategic planning and execution.
Developed innovative sales strategies to drive business growth and expand the customer base.
Analyzed market trends and competitor activities to identify opportunities for growth and improvement.
Coordinated with the marketing team to develop campaign that enhance brand visibility and engagement.
Mentored sales representatives to foster a high-performance culture and professional development.
Managed key client accounts to ensure customer satisfaction and long-term partnerships.
Prepared comprehensive sales reports and forecasts to support data-driven decision-making.

Identified new business opportunities, contributing to the expansion ofthe companys client base.
Established strong partnerships with key stakeholders to enhance the companys market presence.
Designed customized financial solutions for clients, increasing customer acquisition and retention.
Led cross-departmental collaborations to streamline operations and improve client service delivery.
Conducted in-depth market research to guide business strategies, ensuring alignment with trends.
Negotiated contracts with major clients, securing favorable terms that positively impacted profitability.

ٍSet business objectives at group level, in a manner which supports the overall organizational growth strategy. This includes setting;

Capacity requirements in support of objectives.

Revenue targets (New Business & Renewal).

Business Distribution (Category, Segment, & Area).

The responsibility of reviewing and maintaining efficient and effective processes promoting Sales development, customer Loyalty and retention by;

Defining and targeting different Customer Segments - Works with resources to determine Profitable sales targets based on a well-defined Customer Segmentation strategy set by Direct Sales Manager.

Applying best in class Sales tools - The Unit Manager is responsible for implementing best in class sales tools and training (as defined by the DSM) to better equip sales staff in the conversion of prospects.

Sales Technical Support -Unit Manager is responsible to support his team members to maximize the closing of sales opportunities at technical requirement level.

Review Customer’s Insurance Requirements - the Unit Manager shall involve in the review process of customers’ insurance needs and requirements to ensure sufficient and clear understanding.

Pipeline & Quotations Management - Unit Manager is responsible to manage the sales pipeline of his team and reporting to DSM periodically, and to represent his sales team in negotiating insurance quotations and terms with MedGulf’ S underwriters.

Sales Performance Evaluation - The Unit Manager is required to implement Sales Performance framework (including defining measures and setting specific targets). The Unit Manager shall implement the Performance Management program in line with Sales KPI’s set by the Direct Sales Manager.

The Unit Manager must on a periodical basis (Monthly and Quarterly) report on the performance of his group.

The position has the responsibility of managing and directing the Customer Service Team as part of maintaining efficient and effective customer service processes in key functions of the Administration Services particularly in the following key area;

The Unit Manager is responsible for reviewing customer service performance levels as part of the overall performance of Customer Service Business Model.

The Unit Manager is required to assist the service team in the overall efficient delivery of Client Service Requirements, and shall contribute to the Implementation of effective and efficient processes ensuring completeness of Client information (including all activities related to policy endorsements in line with identified service levels)

Unit Manager is expected to install the methodology which promotes frequent client visits in a scheduled and structured manner to improve productivity of his team by supporting the Cross-Sales and Up-Sales activities, as well to strengthen the relationship with existing clients and expand the relation network.

Complaints Handling & Resolution -

Responsible for identifying and resolving complaints from clients on his group.

Responsible for promoting the completion of Customer Satisfaction surveys with the aim of identifying necessary improvements to Customer Service delivery & sales quality management.

Inspired and managed a sales team to exceed targets, contributing to the companys revenue growth.
Developed effective sales scripts and strategies, enhancing team communication with clients.
Conducted regular performance evaluations, fostering an environment of continuous improvement.
Supervised daily sales operations, ensuring a streamlined workflow that maximized productivity.
Engaged with potential clients, expanding the companys customer base through proactive selling.
Cultivated a collaborative team culture, promoting teamwork and collective success.

Managed branch operations to drive both financial and customer service goals.
Designed and implemented customer service initiatives that significantly enhanced client satisfaction.
Directed financial planning and resource management to optimize branch profitability.

مدير فرع القصيم لمبيعات التجزئة

Successfully generated new business leads and contributed to the companys growth objectives.
Delivered persuasive product presentations and effectively converted prospects into loyal clients.
Maintained a high conversion rate through follow-up and relationship-building with potential customers.

Delivered superior service, resolving complex issues promptly which resulted in high satisfaction scores.
Handled escalated customer inquiries and complaints to maintain a professional and positive attitude.
Analyzed customer feedback to develop actionable insights to drive continuous service improvements.

Evaluated pre-authorization requests to ensure compliance with insurance policies and procedures.
Collaborated with healthcare providers to expedite approval processes to improve patient care timelines.
Maintained accurate records and ensured data integrity and easy retrieval for audits.

بائع وفني صيانة اجهزة الحاسب الالي

Provided product knowledge and recommendations to customers to ensure alignment with their needs.
Conducted product demonstrations and explained features and benefits to drive purchase decisions.
Negotiated pricing with clients and maximized profit margins while maintaining customer satisfaction.

سكرتير المدير التنفيذي

Provided administrative support to the regional management team to ensure smooth office operations.
Coordinated schedules and meetings to optimize time management for executives.
Managed documentation, maintained confidentiality, and ensured accurate record-keeping.