نايف الرشيد

Key Functions, Roles & Responsibilities:
- Coordinate Sales Roll out/Pull out

1) Track new expansion and closure of the sales outlets.
2) Quality assurance procedures (work completion notice).
3) Check changes in the scope highlight the business impact on the field, report issues.

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- Vendors Management/Supporting Functions Follow-up

1) Follow-up with other departments/GO vendors to get the needed support/resolve issues based on agreed process.
on agreed process.
2) Follow-up internal and external dependencies.
3) Contractors Management.

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- Filed Check (WCN Audit) & Incidents Resolving :

1) Sites implementation check & Requirements fulfillments.
2) Resolving the assigned tickets.
3) Finding resolution or having a work around in place.

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- Documentation & Tracking:

1) Submit sites checklist reports on time.
2) Update the RTP, POs, Invoices tracker on a daily bases.
3) Upload the hard copy of the signed, Invoices, contracts, RTPs & POs in the Sales Support System on a daily bases.
Maintain original documents.

Key Functions, Roles & Responsibilities:
- Coordinate Sales Roll out/Pull out
1) Track new expansion and closure of the sales outlets.
2) Quality assurance procedures (work completion notice).
3) Check changes in the scope highlight the business impact on the field, report issues.
- Vendors Management/Supporting Functions Follow-up
- 1) Follow-up with other departments/GO vendors to get the needed support/resolve issues based on agreed process.
- 2) Follow-up internal and external dependencies.
3) Contractors Management.
- Filed Check (WCN Audit) & Incidents Resolving:
1) Sites implementation check & Requirements fulfillments.
2) Resolving the assigned tickets.
3) Finding resolution or having a work around in place.
- Documentation & Tracking:
1) Submit sites checklist reports on time.
2) Update the RTP, POs, Invoices tracker on a daily bases.
3) Upload the hard copy of the signed, Invoices, contracts, RTPs & POs in the Sales Support System on a daily bases. Maintain original documents.

- Responsible for generating Bank Statements for customers using Al Taj Program.

- Issuing Clearance letters and government payments for loans using RIO Systems.

- Responsible for Data entry of customers complains using ORACLE ERP Banking systems.

- Issuing and verifying new visa cards, using Prime System.

- Raising the limit on existing cards and following up on transactions and provide technical support

- In charge of contacting customers with many complaints to resolve their issues.

Representative