Workforce Management & Planing Senior Analyst
Zain KSA
Total years of experience :14 years, 11 Months
· As for Process which to put the best procedure to serve the customers and keep the CC department connected together and aligned through making the perfect process by Visio and process form in order to serve the customers and create a process that close all the gaps between Customer Care Department.
· As for Alignment to make sure all the CC department are aware of customer’s culture and the needed changes as well to update all the front liners about any new launch products and services that released in the market.
For Achievements:
- Reduce number of repeated customers.
- Increases number of satisfied customers.
- Enhanced & builded Customer care processes from scratch.
And many more achievements.