Information Security Operation Manager
Bank Aljazira
مجموع سنوات الخبرة :21 years, 7 أشهر
•Manage & plan Security projects and required budget
•Monitor Access Control Services quality to customers (BAJ & Subsidiaries)
•Coordinate with IT to maintain adequate log information to enable fraud investigations
•Ensure 24x7 monitoring of all information systems security and network devices
•Manage SOC staff metrics measurements (KGI/KPI’s)
•Monitor SOC staff training, development plans as well as maintaining the appraisal process.
•Ensure that the security monitoring policy, processes and procedures are defined, documented and updated regularly
•Manage escalation protocols for treating monitoring alerts & define metrics to monitor process effectiveness
•Ensure that the security incident management policy, process and procedure are defined and documented
•Assess effectiveness of the security patch management process within IT endowment
•Ensure compliance with IT policy, processes and procedures
•Analyse security breaches and recommend corrective actions.
•Manage the security incident process and security Operation Center
•Manages and develops intelligence analysis and reports.
Worked as MIS Manager with the following objectives (New Area):
• Acting Head Of security Liaison
• Building up the MIS Unit
• Building up the Awareness Unit
• Collect all security related data to analyses and provide MIS Reports.
• Managing corporate security awareness’s.
• Responsible for all corporate security communications with other business units
• Managing all corporate security team admin tasks (e.g. Training, Leaves, HR related Task, etc).
Manage the IT Asset Management inventory
Manage SLA (Service Level Agreement) for the Infrastructure Applications
Manage All Infrastructure Applications Licenses.
Manage to solve and reduce the users compliance based on enhance the current Infrastructure application
Manage to solve and reduce the customers compliance based on enhance the current Infrastructure application
Align The IT Units with IT Infrastructure team to meet the OLA
compliance to regulatory SAMA Rules from Infrastructure application
compliance to regulatory with PCI
Manage an lead a small team of engineers
Recruitment and on boarding processes as required
Perform staff appraisal and performance review processes in line with policies.
Create and maintain personal development plans for direct reports.
Set and manage KPI’s with direct reports in accordance with the BAJ policy
Ensure that the application infrastructure team meets the agreed SLA’s and OLA’s
Develops technical standards for the infrastructure to deliver the highest degree of performance possible and availability.
Lead the planning and management of all Infrastructure Applications including collaboration Applications
Acts as a project manager for IT Application infrastructure related projects.
Reporting to the Head of IT Infrastructure, the jobholder’s primary responsibility is to align the IT services and infrastructure needs with industry best practices in developing an organization, processes, and capabilities that are cost effective and materially improve the productivity and operations. Work closely with team leaders in technology, industry trends, infrastructure/technology roadmaps, and future capabilities that ensure the infrastructure is developed according to defined strategy that meets the business needs. A key goal will be to build the services and environments to scale for the future in terms of reliability, growth, performance and productivity.
Managing the Help Desk, 1st level Support and IT Problem, Change management Teams
Ensure that Incidents and requests are handled according to agreed procedures.
Provide assistance to users in a professional manner following agreed procedures for further help or escalation of request.
Draft and maintain policy, standards and procedures for the Service Support.
Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business
Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services.
Ensure that such incidents and problems are fully documented within the relevant reporting systems.
Coordinate the implementation of agreed remedies and preventative measures.
Contribute to the implementation of maintenance and installation work.
Identify operational problems and contribute to their resolution.
Prepare a checklist of all systems, services, network connections, and servers that will be maintained periodically and followed on daily basis
Participate in the development of a service level agreement and ongoing management of service level compliance
Worked as Manager in Platform Division with the following objective:
• Supervising the Platform Team
• Responsible of All workflow systems in Domino, Lotus Notes
• Response to Achieving High Availability above 95% across all platforms systems
• Response to Close all IT Infrastructure - platform related project tasks
• Response to enhance the platform service delivery and management.
• Design and implement and operate Lotus Domino Servers and lotus notes
• Prepare MIS Reports.
Project
• Project planer for upgrading cashier system
• Project team member for install the Blade system project
• Project team member for Virtualizations project
• Domain Consolidation Project Team Member
• Project Manager for Domino Consolidation Project
• Project manager for Upgrade The Domino Environment from 7.0.3 to 8.5
• Deploy the Domino Same Time
• Upgrade the domino web access.
• Project Manager for Right Fax Solution (IP Fax)
Worked as Assistant Manager in the communication & Network Department with the following objective:
• Supervising the Messaging team
• Planning for new project in Platform unit
• Responsible of All workflow systems in Domino, Lotus Notes
Worked as Network Administrator in the communication & Network Department with the following objective:
• Understand the BAJ communication & Network Environment
• Understand BAJ Network connectivity and network tools (Switch, Router, etc.)
• Responsible of administration Tasks of E-Mail system ( Lotus Notes)
• Responsible of Anti-Virus system ( Norton system)
• Perform Day to Day support administration Tasks
• Work in PC & Server Installation/configuration
• Network supports
• Troubleshooting and maintenance smart logger Recording system (Record Telephones calls)
• Developing and Designing Lotus Notes Applications & Databases
• Prepare IT Documentation database
• Responsible of Daily check reports
Projects
• Install/Configure Routers for ATM to install camera system
• Migration form Token ring to Ethernet Topology
• Deploy windows 2000 servers
• Assistance for install and Implement new cashier system with windows 2000
• Supervision and administration of installing Security Access Card System
• Deploying CA Asset Management system
• Deploying Webmail in lotus domino
• Installing And configuring Etrali Dealing System
• Installing and configuring Marthon recording system
• Installing And Configuring ISA 2004
• Development Service Desk Database Lotus notes (automate database)
• Development HR Database Lotus Notes (automate database)
• Deploying Swap IVR system for share trading
• Upgrading Domino environments from V6.5toV7with unattended installation
• Deploying BlackBerry enterprise Server
• Building domino infrastructure for New Company tadawul
Worked as Computer Operator in the Operation Department with the following objective:
• Understand the Zahid Operation Environment
• Understand Zahid Network connectivity and network tools (Switch, Router, etc.)
• Work in PC Installation/Configuration (Windows 9X, Windows 2000, Windows XP)
• Perform Day to Day support administration tasks - Help Desk
• Work in Server Installation/Configuration
• Maintain proper document for all installation software
• Network Support
• Projects:
1. Deployment and testing of windows 2000 using script installation method
2. Deployment and testing of windows XP using unattended installation method
3. Deployment and testing of remote assistance
distant learning based on research
3.5 years graduated after that I continue Bus in distant learning
