نجات فاروق

Administered and optimized server infrastructure, including physical and virtual servers in Hyper Converged Tier 3 Architecture HP HCI & Dell VXRail (VMware, Hyper-V).

Handled HP NetApp SAN, Synology NAS, IBM Storage & Dell PowerScale NAS for Data Shares & Archies.

Managed data center operations, ensuring efficient deployment and maintenance of server and network
infrastructure.

Developed and implemented security policies and procedures, significantly enhancing organizational security posture.

Managed EDR, NDR & NAC solutions via Defender ATP, Darktrace & Forsecout for improving threat detection and response capabilities.

Optimized configurations and policies, Application Blocking, Site to Site VPN, Client VPN, NAT, PBF, to safeguard the network from external and internal threats using NGFW Palo Alto Firewall.

Implemented and managed backup solutions with Quest Rapid Recovery & Dell DPS Networker for improving data protection and recovery times.

Managed Office 365 environments including Teams, OneDrive, Defender ATP, Exchange online, Compliance, Litigations, User management, Security configurations, and Migration processes.

Configured and maintained Exchange Hybrid environments, facilitating seamless integration between on-premises and cloud-based (O365) email systems.

Managed Primary and Secondary domain controllers for Administering AD, DNS, DHCP, Group Policy, and Site Services.

Implemented and Managed File server and Print server including Papercut and MyQprint software that brings printers under control, cuts printing costs & is eco-friendly by reducing unnecessary waste.

Designed and maintained wireless network infrastructure, addressing performance and security concerns.

Administered Cisco Unified Communications Manager (CUCM), handling deployment, configuration, and troubleshooting.

Implemented SCCM & WSUS for software deployment, patch management, and system configuration.

Managed GoDaddy for SSL/TLS certificates to secure communications between applications and Client.

Managed Public DNS settings and records through Cloudflare, including A, CNAME, MX, SPF, DKIM and TXT records.

Configured Exclaimer for email signature management, ensuring consistency and compliance with corporate branding.

Provided L2 & L3 technical support for end-users, resolving hardware, software, and network issues.

Implementing and planning network infrastructure
Implementing workgroup and single domain environment
Managing 2003, 2008 & 2012 Domain Environment
Managing and Configuring Super Server & Blade servers
Installing and Configuring DNS, DHCP, Active Directory Services
Installing and configuring File Server, Printer Server, IIS (Internet Information Services), Web and Mail Server (FTP & NAS)
Configuring Child Server, Backup Server, Proxy Server, VPN Server & AD Backup Server
Installing and Configuring Remote Installation Server (RIS) & Disaster Recovery
Installing and Configuring 3rd party application for the real time backup and firewalls
Configuring Mirror/Backup Files, G Bridging Disaster Planning & Online Monitoring Server
Responsible for the fast and accurate troubleshooting of reported faults.
Updating and monitoring IT user accounts.
Maintaining up to date Antivirus levels on all machines company wide.
Working on Active Directory accounts, configuration of BlackBerrys & laptops.
Managing and monitoring of backups in multiple locations.
Providing maintenance support and break-fix solutions.
Follow documented processes i.e. implementing change control procedures.
Liaising & meeting with external suppliers of IT services.
Producing reports for senior managers.
Troubleshooting technical problems and implementing solutions.
Purchasing of IT Equipment and software in line within agreed budgets.
Providing technical support via helpdesk systems for a wide range of internal & external applications.

Diagnosis of desktop, laptop, application, networking and infrastructure issues.

Experience of supporting a wide and varied client base.

Responsible for supporting: Windows XP/Windows 7/ Windows 8/ Office 2003 and 2007, Windows Server 2008 & 2012, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless

Troubleshooting PC’s, laptops and mobile devices.

Providing 1st/2nd line support to users.

Administering the IT department’s policies and procedures.

Installation and support of telecommunication equipment.

Maintaining logs of all problems detected and system backups.

Router, Switch, NAS and Firewall Configurations.

Providing telephone and desktop support

Backup and disaster recovery plans