Delivery Manager - Non IT Operations
Fidelity Investment PVT LTD
Total years of experience :11 years, 5 Months
Domain - US Retirement ( Defined Contributions)
Manage overall operations/Client Services teams from end to end.
People management - Responsible for yearly reviews, bonus, succession planning, hiring and scaling them to aspiring roles. Span of control over 25-30 associates ( includes Associate Manager, Leads and associates)
Partner Management - Work in line with the US partners/stakeholders to ensure we are in compliance with the Organizations goals
Process Management - Manage KPIs, Ideation to bring efficiency gain. Worked on centralizing the process to India. Transitions and streamlining the process. Managed Client Services, operations and new client onboarding teams.