ناجي الفراج

Orchestrated all daily front-of-house and business operations for a high-volume, premium
dining establishment, ensuring seamless service delivery.
Recruited, trained, motivated, and supervised service personnel, optimising shift rosters
and enhancing team performance metrics.
Facilitated clear communication and operational alignment through close collaboration
with Kitchen Management (Küchenleitung) and Executive Management.
Directed comprehensive inventory management, stock controls, procurement orders, and
supply chain quality assurances.
Enforced stringent compliance with food safety, cleanliness, and overarching hygiene
standards.

Managed guest relations, optimised floor seating arrangements, and directed upscale
service execution to maximise customer satisfaction and table turnover.
Coordinated and assigned shift duties to service staff, while meticulously managing POS
cash reporting, daily balances, and documentation.
Resolved customer complaints efficiently with a solution-oriented, diplomatic, and
empathetic approach.

Supported executive management in handling B2B corporate relations, local marketing
strategies, and internal process workflows.
Supervised and delegated administrative and operational tasks to a team of over 12
employees.
Processed large volumes of documentation, commercial transactions, and digital
database inputs securely.