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Najib Al-Asad, Contact Center & Quality Supervisor

Najib Al-Asad

Contact Center & Quality Supervisor

MTN

Lieu
Yémen
Éducation
Baccalauréat, Faculty of Arts, English Dept
Expérience
22 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :22 years, 3 Mois

Contact Center & Quality Supervisor à MTN
  • Yémen - Sanaa
  • Je travaille ici depuis février 2002

• Experienced in dealing with different sections in the CRD which includes the following:

o Employees’ Training
o Quality Monitoring
o Shift Planning
o Projects Management
o Services & Products Analyzing

Éducation

Baccalauréat, Faculty of Arts, English Dept
  • à Sana’a University
  • avril 2003

Specialties & Skills

Planning 2FScheduling
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Monitoring and Evaluation
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Management Analysis
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Educated & trained Staff
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Services & Products Analyzing
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Experienced in Human Resources Information Systems -HRIS
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Experienced in Call Center Systems – Work force Management (Teleobti).
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Experienced in AVYA System – Calls Reporting , Agents’ codes & Daily Performance.
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Analyzing & dealing with difficult employees
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Conducted a smooth rotation plans for employees to give all staff member the chance to understand th
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Manage Performance Management – Integrated Performance Framework
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Langues

Arabe
Langue Maternelle
Anglais
Moyen

Loisirs

  • traveling, playing football, and watching movies..
    I like traveling, especially to new places that I have not visited before.