نجيب Arayer

Sept 11 / InterContinental Hotels Group (IHG) - EMEA
To date Crowne Plaza Geneva, Switzerland (4*, 302 rooms)
Front Office Manager
• Responsible of 35 team members (Receptionists, Concierge, drivers .)
• Supervision of the daily operations
• Forecasting & Budgeting
• Implementation of the Crowne Plaza brand & service standards (due to a rebranding)
• Regular monitoring of quality
• In charge of all operations and guest complaints handling during the renovation
(started in February 2012)
• Rev Max Trainer (Maximization of revenue opportunities)
• Monitoring of the hotel's "credit policy"
• Maintain and develop good relations with regular guests, VIP's (Royal families and
Sheikhs from KSA, Qatar, and UAE ) and international organizations based in Geneva
• Supervision of the housekeeping department
• Participating in the weekly business focus meetings and setting the pricing strategy with the revenue manager and the GM
• Part of the renovation team
• Duty Manager in charge of the hotel operations

May 10 / Hilton Worldwide Hotels
Jul 11 Hilton Paris Charles de Gaulle Airport, FRANCE (4*, 385 rooms)
Assistant Front Office Manager
• Responsible of 55 team members (planning, incentives, communication meetings .)
• Supervision of the daily operations
• Forecasting & Budgeting
• Leading different projects of quality processes within the hotel
• Regular monitoring of quality
• QA (Quality & Assurance) Project Manager
• Handling of guest complaints
• Rev Max Trainer (Maximization of revenue opportunities)
• Monitoring of the hotel's "credit policy" to ensure maximum income and to avoid losses
• Implementing the new financial procedures imposed by the SOX (internal audit)
• Maintain good relations with regular guests and VIP's (Royal families and Sheikhs from
KSA, Qatar, and UAE )
• Negotiating crew contracts with the different airline companies
• Participating in the weekly business focus meetings
• Replacing the front office Manager for 4 months (sickness leave)
• Duty Manager in charge of the hotel operations

Mar. 07 / Hilton Worldwide Hotels
Ap. 10 Hilton Paris Charles de Gaulle Airport, FRANCE (4*, 385 rooms)
Guest Relations Manager i/c of Concierge & shuttle bus services
• Responsible of 26 team members (planning, incentives, communication meetings .)
• Supervision of the shuttle service activity (150 persons per day)
• Reorganization of the concierge department
• Regular monitoring of the security and safety procedures
• Daily control of Hilton quality and brand standards by internal audits
• Handling of guest complaints
• Rev Max Trainer (Maximization of revenue opportunities)
• Increasing the percentage of Hilton honors enrollments by 5% (2009 vs. 2008)
• Implementation of a new incentive program (+20% of walk in)
• Monitoring of the hotel's "credit policy" to ensure maximum income and to avoid losses
• Maintain good relations with regular guests and VIP's (Royal families and Sheikhs from
KSA, Qatar, and UAE )
• QA (Quality & Assurance) Project Manager
• ONQ PMS Project Manager
• Duty Manager in charge of the hotel operations

Jan. 04 / Hilton Worldwide Hotels
Feb. 07 Hilton Paris Charles de Gaulle Airport, FRANCE (4*, 385 rooms)
Purchasing & Stewarding Manager
• Implementation of European and national contracts and agreements
• Contracts' negotiation with the different suppliers
• Management of stock fluctuation
• Beverage cost control (- 2% compared to budget)
• Formulated annual departmental strategies, action plans and budgets
• Monitoring the F&B outlets pricing strategies
• Monthly inventory check, based on a daily control
• Implementation of "HACCP" procedures
• Daily control of "HACCP" follow up
• Supervision of the purchasing and the stewarding teams (14 team members)
• Duty Manager in charge of the hotel operations

Oct. 03 / Hilton Worldwide Hotels
Dec. 03 Hilton Paris Charles de Gaulle Airport, FRANCE (4*, 385 rooms)
Trainee at the accounting department
• Accounts receivable & payable
• Participation & implementation of the new SOX procedures

May 01 / InterContinental Hotels Group (IHG) - EMEA
Apr. 02 InterContinental Phoenicia, Beirut - LEBANON (5*, 572 rooms)
Front desk & Night Audit shift leader
• Managed reservations, reception, guest relations
• Handled VIP guests and VIP transactions.

Mar. 99 / SOFIL Catering Beirut - LEBANON (1000 covers)
Feb. 01 Food & Beverage Division
Assistant Food & Beverage Manager (six months training)
• Purchasing the F&B products
• Management of stock fluctuation
• Menu engineering
• F&B cost control