SAP Business Support Analyst
Cargill
Total years of experience :17 years, 3 Months
- Application support management
- Analyse BU/Function needs, coordination with internal and external service providers
- In charge of maintenance and development of SAP and its satellite applications, ensuring continuous availibility (technical and functional)
- Incident Manager, in charge of SLA
- Change management
- Pre-sales activities focused on SAP IS-U/CRM integration
- SAP IS-U Demo system ECC6 EHP6 integrated with CRM7 EHP2
-Implementation of new functionalities and replication between CRM and IS-U (Business Partner, Contract Account, Connection Object, Premise, POD, Installation, Move In/Move out)
-Testing of utilities processes under IS-U and CRM
-Delivered a Proof of Concept
- Several roll-out implementations of Nessie, the SAP solution used as a corporate standard at Atos: analyze of requirements coming from GBU’s in regards to Nessie standard processes, customizing and testing in SAP
- Incidents and change requests management (ITIL-based)
-Asia Pacific rollout: implementation of the SAP MM solution, in coordination with offshore team (India)
-Support of various satellite applications: SPRING, a portal that enables purchase requests to be raised and approved electronically, XRT (bank statements), Telekurs (change rates)