Financial Office Coordinator
University of Minnesota Physicians Adult Dental Clinic
Total des années d'expérience :13 years, 5 Mois
Oversee dental records and patient information areas to assure quality patient check-in, scheduling and checkout for specialty, dental clinic site.
Provide office support to physicians and residents by coordinating patient visits. Coordinate patient billing Consults with patients on treatment plans, insurance, co pays, deductibles, down payments, and payment plans that meet the patient’s needs.
Reconcile patient payments to their treatment plans. Troubleshoots related clinic issues.
Assist with financial management of areas specifically delegated by the Clinic Manager.
Develop and nurture collaborative working environment for all staff.
Daily managing of department staff and volunteers, and on needed basis recruiting and training of new hires.
Managing systems such as Open Dental and Dentrix for conducting patient intake, pre-screening, scheduling, releasing/receiving of patient dental records as requested.
Handle customer inquiries or complaints and efficiently manage patient and doctor relationship.
Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standard.
Organize and present financial arrangements to patients. Ensuring clinic achieves monthly cash flow goals and adheres to cash control policies to safeguard clinic assets.
Oversee the processing of dental claims and coordinate with dental insurance companies to ensure claims are paid
Fulfilled the daily financial procedures using Quickbooks: bank deposits, printing EOBs, checks & credit card processing, maintain accounts receivable and payable, and prevent delinquency or collection.
Presented oral health presentations to families, schools and outreach program events around Minnesota.
Evaluated main website materials and resources to assist in the development and updating of the Children Youth Special Health Care Needs (CYSHN).
Provided materials identified from research to sustain competitive advantage and best practices for the department.
Assimilated work group discussions, initiated and lead meetings regarding CYSHN main website and other department topics/issues.
Attended meetings by Maternal & Child Health Advisory Task Force regarding saving and treating newborns.
Tutored Math & Reading to children K-12 while maintaining a master schedule.
Resolved cultural and educational concern between families and SES Program.
Served as a bridge between parents and SES program, keeping accurate records of conversations and ongoing correspondence.
Developed text messaging for marketing purposes to Non-English speaking clientele and updated supervisors daily to discuss tutor needs and interpreter team performance.
Reviewed insurance eligibility and documented in centricity system as required.
Made referrals to and coordinate appropriate community resources for client.
Carried out ethnic group interpretation and translation services, organized demographic records while also registering new patients.
Attended outside events and provided client advocacy and promotion of services.
Bachelor of Science in Public Health