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Namita Lobo, Operations and Client Management

Namita Lobo

Operations and Client Management·Finch

Qatar

Master's degree, Marketing And Advertising

Work experience

Total years of experience: 9 years, 5 months

Operations and Client Management

June 2025 - Present

Finch

Doha, Qatar

June 2025 - Present

Coordinate daily operations and media activities for
government and corporate clients, ensuring timely and
high-quality project
Serve as the main clients and and deliverables.
Company industry:
Architecture
Job role:
587

Finch | Account Management & Customer Success

June 2025 - Present

finch

Doha, Qatar

June 2025 - Present

Managed end-to-end relationships for government
and corporate client accounts, ensuring alignment
with strategic objectives and campaign delivery
Drove client retention and satisfaction through
proactive communication, performance tracking,
and issue resolution
Acted as the primary point of contact between
clients, creative teams, and technical units
Led storyboard reviews and campaign approvals,
ensuring alignment with client expectations
Oversaw media schedulingcampaign execution,
coordinating timelines and deliverables across
teams
Conducted UAT and pre-launch validations, ensuring
smooth go-live and minimizing post-launch issues
Maintained RAID logs and proactively mitigated risks
to protect delivery timelines and client satisfaction
Company industry:
Advertising

Project Management officer (Intern)

July 2019 - December 2025

TATA Consultancy

Paris, France

July 2019 - December 2025

Marketed collateral on public forums, and created
client-related contextual information.
Marketed products of BFSI team in TCS Paris, by
creating newsletters and leaflets.
Conducted market research
Promoted both our brand and our content by
creating shareable material that is appropriate for
a specific network.
Company industry:
IT Services
Job role:
Management

Marketing Consultant

September 2024 - December 2024

SHE Travel|

Paris, France

September 2024 - December 2024

Managed and grewthe brands Instagram presence,
creating engaging visual content and optimizing
captions and hashtags to increase follower engagement.
Designed and executed email marketing campaigns
via Mailchimp
Supported the overall digital marketing strategy, including
content planning and performance analysis to strengthen
brand visibility and community engagement
Company industry:
Hospitality & Accomodation
Job role:
Marketing and PR

Business Development Executive

June 2022 - December 2023

Leyton

Paris, France

June 2022 - December 2023

Increased client acquisition by 20% through targeted
sales strategies and prospecting campaigns.
Onboarded 60+ new clients, generating $573, 550 in
revenue within the first year.
Improved client retention rates by 15% through proactive
account management and engagement strategies.
Utilized Salesforce, LinkedIn Sales Navigator, and
ZoomInfo to manage pipeline development and optimize
sales forecasting.
Conducted data-driven market research to identify
expansion opportunities across key European markets.
Company industry:
Business Consultancy Services
Job role:
Management

LMS and Client Servicing

January 2021 - December 2021

Capita

Mumbai, India

January 2021 - December 2021

Developed and deployed digital learning content
using Articulate 360 and Canva, supporting corporate
training programs.
Managed LMS operations including content
deployment, testing, and automation workflows.
Provided technical support and training assistance to
users, improving learning platform adoption and
engagement.
Collaborated with stakeholders to ensure effective
content delivery across digital and non-digital
channels.
Company industry:
Insurance & TPA

Project Management Officer (Intern)

May 2019 - December 2020

TATA Consultancy

Paris, France

May 2019 - December 2020

Produced marketing collateral and brand
communications for BFSI business units.
Conducted market research and competitive
analysis to support strategic marketing initiatives.
Designed newsletters and promotional material to
strengthen brand awareness and client
engagement.
Company industry:
IT Services
Job role:
Management

Client Operations Coordinator

August 2017 - September 2018

J.P Morgan

Mumbai, India

August 2017 - September 2018

Investigated root causes for client inquiries by
contacting external banks through SWIFT
correspondence messages
Modified system data based on instructions from
clients deriving data insights
Updated changes to client information on the
Global Application
Assisted in training other members in job
functioning procedures relating to the unit
Provided MIS reports with accuracy and fulfillment
of information
Company industry:
Banking
Job role:
Marketing and PR

Client Relationship & Operations Analyst

August 2017 - September 2018

J.P Morgan

Mumbai, India

August 2017 - September 2018

Resolved complex client inquiries through SWIFT
communications with international banking
partners.
Managed updates to client data within global
banking systems to maintain regulatory
compliance and data accuracy.
Produced MIS reports and operational analytics
supporting business decision-making.
Assisted with team training and knowledge transfer
to improve operational efficiency.
Company industry:
Banking

Digital Marketing Analyst

June 2016 - August 2017

Media.net

Mumbai, India

June 2016 - August 2017

Managed 100+ publisher websites, optimizing
keyword monetization and ad performance.
Improved advertiser ROI through A/B testing and
campaign optimization frameworks.
Managed digital campaigns across Google Ads,
Yahoo Native, and programmatic platforms,
improving publisher ad revenue and advertiser ROI
through data-driven optimization.
Provided strategic recommendations to publishers
to improve website ad revenue and user
engagement.
Company industry:
Advertising
Job role:
Marketing and PR

Education

INSEEC Business School

January 2020

January 2020

Master's degree, Marketing And Advertising

France

View attachment

Skills

Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Business Development
Expert
Business Development
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
sales force
Intermediate
sales force
Intermediate
sales navigator
Expert
sales navigator
Expert
canva
Expert
canva
Expert
Negotiation
Intermediate
Negotiation
Intermediate
Marketing
Expert
Marketing
Expert
Project Management
Intermediate
Project Management
Intermediate
Administration
Intermediate
Administration
Intermediate
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Team Management
Intermediate
Team Management
Intermediate
Management
Expert
Management
Expert
Leadership
Expert
Leadership
Expert
Sales
Expert
Sales
Expert
BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
INTERNATIONAL BUSINESS DEVELOPMENT
Intermediate
INTERNATIONAL BUSINESS DEVELOPMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STRATEGIC PARTNERSHIP
Intermediate
STRATEGIC PARTNERSHIP
Intermediate

Languages

English

Native Speaker

French

Native Speaker

Hindi

Native Speaker

Training and Certifications

Certifications
ProjectManagementProfessional(PMP)