FRONT DESK
Heritage Lifestyle
Total des années d'expérience :1 years, 3 Mois
Welcomed and assisted clients and visitors, providing a professional and friendly frst point of contact, Managed phone call and email correspondence. ensuring prompt and accurate communication. Coordinated and scheduled property viewings and meetings between clients and agents. Maintained an organized and presentable reception area. Supported administrative tasks. including data entry, ling, and document management. Assisted in the preparation of marketing materials and property listings. Handled inquires regarting property listings and company services with detailed knowledge and professionalism. Processed mail, deliveries and office supplies to ensure smooth dally operations. Collaborated with team members to improve cient satisfaction and streamline office procedures.
I have successfully completed a rigorous two-year Hotel Management Diploma program with Trident BKC, Mumbai, which includes a comprehensive six-month internship. Focused on mastering customer service and hospitality, this program equipped me with essential skills in front office management, housekeeping, food and beverage service, and culinary arts. Key Program Highlights: Customer-Centric Approach: Extensive training in understanding and exceeding guest expectations, ensuring superior customer satisfaction. Real-World Experience: Hands-on internship at Trident BKC, gaining practical insights and operational knowledge in a prestigious hospitality environment. Industry-Relevant Skills: Developed proficiency in leadership, teamwork, and ethical decision-making, essential for thriving in hospitality management roles.