Senior Associate
The DOW Chemical Company
Total years of experience :9 years, 8 Months
which involves the below main responsibilities:
- Focal point between different departments to serve the customer effectively
- Use reporting tools to analyze customer complaints and bring new solutions to the general business
conduct
- Cooperate with team members in Six Sigma improvement projects to efficiently serve our customers
- Desk selling responsibilities in the absence of responsible commercial account manager
- Understands market requirements and Dow capabilities, understands what is required to successfully
execute our sales commitment. Consults sales in providing workable orders.
- Handles routine and non-routine customer order activities across multiple supply and shipping regions and
channels.
- Intimate with customer plans, objectives and demands, through customer visits, account team activities
and interactions.
- Execute complex work processes through multiple systems and technology including.
- Makes recommendations to leverage Dow resources and capital to create business opportunities for
Customer Success.
- Utilizing the ERP system to accurately and timely place customer orders.
- Demonstrates urgency, acts promptly and quickly removes road blocks while assessing multiple
opportunities.
2015: winning T2 Delivering Excellence with the Power of Teamwork Award, symbolizes “Top-Notch Teamwork”
2015: getting recognized by commercial leadership for retaining a strategic customer for the business
getting recognized for the support, collaboration & work done on the ACCPU System House Logistics
improvement project
2014: winning T2 Delivering Excellence with the Power of Teamwork Award, symbolizes “top-notch teamwork”
2014: winning a Silver Award for the collaboration and outstanding contribution in the NEA transition (ERP System)
2014: winning Bronze Award for the exceptional effort to ensure effective & seamless NEA transition (ERP System)
2014: winning Bronze Award for
which
involved the following responsibilities:
- Prepare weekly sales & profits report for the Commercial Team and leadership.
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to
management as well as archiving files on appropriate file shares.
- Schedule and coordinate meetings, minutes of meetings, appointments and travel arrangements for Egypt
office and regional employees.
- Run company’s errands to post office and office supply store
- Coach others in building administrative skills.
which involved the following responsibilities:
- Handling the technical issues and solve customers’ problems over the phone.
- Reporting daily cases and resolutions
:
Completed High School (Secondary Education) from Notre Dame du Perpetual School.