People Operation Manager
TSME
مجموع سنوات الخبرة :18 years, 9 أشهر
lead an operation team to improve performance and supervise the administrative, office, and logistics support staff
within Jordan, Egypt, and UAE offices.
Lead overall human resources activities within Jordan, Egypt, and UAE offices
Supervising administrative and clerical staff by communicating job expectations, evaluating job results, and disciplining employees. Establishes policies and procedures for training, guidance, counseling and career development for employees. Initiates and coordinates goals, deadlines, and projects for their department.
Preparing all required reports, following up on social security and tax laws, training and employment programs.
Maintains payroll information by designing systems, directing the collection, calculation, and entering of data. Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers.
During the past Four and half years, I have been working in the HR & Administration Department of Bayt.com. These Four and Half years have armed me with in-depth HR knowledge and diverse experiences as I have been working in 4 different roles in two regions, Levant and GCC.
Nowadays, I am the HR & Admin Manager based in Amman office. My responsibility in this role is to manage the HR operations for more than 100+ employees.
Objective: To manage all admin related issues in the Jordan Office to ensure smooth functioning of the Jordan office.
Career Summary
November 2010 - Present Pan East International DMC
General Executive Manager - Administration Manager
• Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
• Organizing travel arrangements for senior managers.
• Writing letters and emails on behalf of other office staff.
• Booking conference calls, rooms, taxis, couriers, hotels etc.
• Processing expenses sheets and invoices.
• Monitoring stationary levels and ordering office supplies.
• Covering the reception desk when required.
• Maintaining computer and manual filing systems.
• Provide information to internal colleagues or external enquirers.
• Handling sensitive information in a confidential manner.
• Taking accurate minutes of meetings.
• Coordinating office procedures.
• Relying to email, telephone or face to face enquiries.
• Develop and update administrative systems to make them more efficient.
• Resolve administrative problems.
• Receiving, sorting and distributing the post.
• Answering telephone calls and passing them on.
• Managing staff appointments.
• Oversee and supervise the work of junior staff.
• Maintain up-to-date employee holiday records.
• Coordinating repairs to office equipment.
• Greeting and assisting visitors to the office.
• Photocopying and printing out documents on behalf of other colleagues.
Key skills required
• Knowledge of office administration procedures.
• Managing multiple and changing priorities at once.
• Diary Management
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Good typing and keyboard skills.
• Managing administrative processes.
• A good level of English spelling and grammar.
• Attention to detail and high level of accuracy.
The personal skills that required for the job:
• Ability to multi-task.
• Good telephone answering skills.
• Ability to work as part of a team.
• High level of discretion and judgment.
• Not getting bored easily.
• Having a lot of patience.
• Promoting and marketing the business, sometimes to new or niche markets;
• Managing budgets and maintaining statistical/financial records; (quotation).
• Selling travel products and tour packages;
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers;
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
• Dealing with customer enquiries and aiming to meet their expectations; overseeing the smooth, efficient running of the business.
• Development of domestic and international packages by visiting destinations and suggesting interesting travel routes or places of interest;
• Designing flexible tour packages to meet the needs of different clients;
• Exploring and identifying new business opportunities in a competitive and rapidly changing industry;
• accompanying groups travelling by coach, although on specialist tours travel may be by mini-bus, car, boat, train or plane;
• Welcoming groups of holiday makers at their starting point and announcing details of travel arrangements and stop-over points;
• Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
• Organizing entry to attractions and transport, such as car hire;
• Ensuring that the tour is running smoothly for individual members of the group;
• responding to questions and offering help with any problems that arise - ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage,
• Making contact in advance with places to stay or visit to check details and arrangements;
Provides orientation for new employees by providing information packets, reviewing company policies, gathering withholding and other payroll information, explaining benefit programs, and obtaining signatures for documents.
• Advise and assist in writing job descriptions
• Advise and assist when conducting employee performance evaluations
• Identify training and development opportunities
• Process employee requests for external training in compliance with policies and procedures
• Access to funding for training and writing proposals
• Achieves employee results by communicating job expectations. planning, monitoring and evaluating job results; training, counseling and disciplining employees; Initiating, coordinating and enforcing regulations, policies, and procedures.
• Procurement of printed materials and forms by obtaining requirements. Negotiate price, quality and delivery;
• Approval of invoices.
• Prepare notifications and announcements for vacancies. Scheduling and organizing interviews
Client Relationship Management: Cultivate strong relationships with existing clients, understanding their needs, and ensuring overall satisfaction with products or services.
Account Growth: Identify opportunities to expand services or upsell additional products to existing clients, contributing to revenue growth.
Strategic Planning: Develop and implement account plans, outlining strategies for achieving client objectives and maximizing account potential.
Communication: Serve as the main point of contact between the client and the company, addressing inquiries, resolving issues, and keeping clients informed about new offerings or changes.
Collaboration: Work closely with internal teams such as sales, marketing, and customer support to ensure seamless delivery of services and resolution of client concerns.
Contract Renewals: Manage contract renewals and negotiate terms to ensure continued business relationships.
Sales Forecasting: Provide input for sales forecasting and contribute to the development of sales targets and budgets.
Problem Resolution: Address client concerns promptly and effectively, working to find solutions that meet both client and company needs.
Market Knowledge: Stay informed about industry trends, market conditions, and competitor activities to make informed recommendations to clients.
Reporting: Prepare and present regular reports on account status, sales metrics, and client feedback to management.
The Computer Information Systems program provides academic breadth and depth with an emphasis in the
