head of customer care departement
sadco
Total years of experience :14 years, 11 Months
Date of Birth: December 24, 1981
Place of Birth: Sin EL Fil, Beirut, Lebanon
Address: Hermes5-6 bldg, Dbaye, Lebanon
Telephone: +961-3-504402 / 70-040401
Email : eidnancy@hotmail.com
Citizenship: Lebanese
To work in a cooperative environment and to develop my skills as well as to establish a unique experience based on a high standard education
1999- 2002 Pigier-University(certified by the university of Leon)
• Business Management & Advertising
1984 - 1998 Evangelical School,
• High School Degree
-Strong in Interpersonal relationship with good communication skills.
-ability to learn and work under pressure
-Dynamic, Responsible, Trustworthy, sociable, and organized
-Confidentiality and Secrecy is very important
-Should always search for the company’s benefit
-Have a strong personality
-Able to find solutions
-Able to create new systems to make the work easier
-Working on an Oracle based (ERP) on Sales and accounting models, Microsoft Office, Access and Advanced Internet searching.
- Fluent in -English (speaking, reading, and writing)
-Arabic (Native Language)
-French (Intermediate)
Personal Interests SADCO-Sami Dandan& Co
(from September 1-2001 till Present)
Head of a Customer Care Department
Handling Customers accounts
• Responsible for administration and reconciliation of petty cash fund.
• Receipts collection
• Follow up on Receivables
• Accounting Data Entries
• Invoicing, Transfers, negative adjustments,
• Provide service to customers via telephone or email.
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders, form, applications and requests
• Direct requests and unresolved issues to the designated resource
• Working with the IT department on Testing & reporting on the new handheld program
• Manage customers' accounts
• Audit on credit limits
• Audit on Customer Dues
• Audit and reconciliation on Statement of account
• Audit on Samples stock
• Audit on customers that have returned checks
• Inventory reports
• Audit on Customer Balances (Customer Due invoices, Aging report & Trial Balance)
• Collection for Salesmen Receipts.
• Follow up on customer interactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
Campus Ville (Blat-Jbeil)
(from JULY 1-2016 till PRESENT) Last working day at Campus is the end of November
Procurement Manager, Handling Financial issues for the Project, Stock Controller
References -available upon request