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تم إلغاء حظر المستخدم بنجاح
Nancy Elhaddad, Quality and Food Safety Associate

Nancy Elhaddad

Quality and Food Safety Associate·UN World Food Program (WFP),

لبنان

ماجستير, Food Safety and Quality Management

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 8 أشهر

Quality and Food Safety Associate

يناير 2024 - حتى الآن

UN World Food Program (WFP),

بيروت، لبنان

يناير 2024 - حتى الآن

• Monitor and evaluate food safety procedures across diverse programs (School feeding, In kind
project, Bread fortification, Livelihood agribusiness supported projects, retail, etc.), ensuring
compliance with international and national laws and regulations, and WFP food safety standards
and specifications.
• Develop, implement, and continuously improve Food Safety and Quality Assurance protocols
applied in relevant programs executed by WFP cooperating partners and third-party service
providers and inspection companies.
• Oversee and monitor food safety and quality inspection processes conducted by contracted service
providers at operational sites.
• Monitor incident investigation procedures, documenting lessons learned and driving corrective
actions to prevent recurrence.
• Assess food suppliers, farmers, and stakeholders to secure high-quality, locally sourced food items.
• Develop and deliver FSQ training programs for staff within cooperating partners, field office, and
food sourcing entities.
• Assist the supply chain unit by providing technical support when needed
• Provide FSQ assessments and technical assistance during emergency operations and escalation,
including hot and cold meals preparation and distribution.
• Collaborate with Programme, Supply Chain, M&E, and cooperating partners to advance integrated,
risk-informed food assistance.

مجال الشركة:
خدمات الدعم التجاري الأخرى

Administrative Dietitian

أبريل 2015 - يناير 2026

Healthbox Diet Center,

الحازمية، لبنان

أبريل 2015 - يناير 2026

• Coordinate with the Head Dietitian to address client needs and support business objectives
• Assist clients with personalized menu selections through phone consultations or in-person
meetings, based on their individual nutritional requirements
• Oversee daily administrative operations, including coordination with the central kitchen for
production counts, client communication, marketing of diet programs, processing monthly
payments, managing food deliveries, and scheduling consultations and follow-ups

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
إدارية

Quality Assurance Manager

يناير 2023 - يناير 2024

Afaq F&B (Zaatar W Zeit and Em Sherif),

القاهرة، مصر

يناير 2023 - يناير 2024

• Manage Em Sherif food safety department by conducting gap analysis and maintaining the food
safety culture
• In addition to the tasks mentioned for the previous position

مجال الشركة:
إنتاج الأغذية والمشروبات

Quality Assurance Manager

يناير 2022 - يناير 2024

Afaq F&B (Zaatar W Zeit),

القاهرة، مصر

يناير 2022 - يناير 2024

• Lead the development, implementation, and continuous improvement of the Food Safety and
Quality Management System
• Ensure adherence to Standard Operating Procedures and conduct performance evaluations to
uphold compliance
• Maintain effective communication and coordination on project execution and process
implementation with all internal stakeholders
• Report non-conformities to the top management, providing thorough root cause analyses and
corrective/preventive action plans
• Monitor and analyze customer feedback daily, initiating appropriate action plans to address
concerns and enhance service quality
• Collaborate with the Executive Chef and relevant teams in the development of new products,
tasting sessions and validations, ensuring food safety and quality standards are integrated
• Oversee the opening of new outlets, including layout design and operational flow, ensuring full
compliance with safety and quality standards

مجال الشركة:
إنتاج الأغذية والمشروبات

Food Safety and Quality Specialist

يناير 2020 - ديسمبر 2021

Breakfast and Co. (Zaatar W Zeit),

بيروت، لبنان

يناير 2020 - ديسمبر 2021

• Lead cost-effective initiatives that maintain high standards of food safety and quality
• Report non-conformities directly to the Quality Development Manager and Operations Director for
timely resolution
• Assist the Executive Chef and cross-functional teams in the development of new products, ensuring
alignment with safety and quality protocols
• Coordinate closely with the Marketing, Supply Chain, and Customer Service departments to ensure
clear communication of ongoing projects and initiatives
• Supervise and support the performance and development of Food Safety & Quality team and
interns
• Conduct comprehensive reviews of restaurant operations, compiling and analyzing monthly and
annual performance reports
• Perform internal audits across key departments, including Supply chain, Customer Service, and
Human Resources, to ensure compliance with food safety standards
• Participate in tastings and training sessions for new or modified menu items, conducting risk
assessments on all new raw materials and final products
• Oversee the implementation of ISO 22000 and HACCP standards in preparation for annual ISO
certification audits

مجال الشركة:
خدمات الدعم التجاري الأخرى

Food Safety and Quality Officer

نوفمبر 2016 - يناير 2020

Breakfast and Co. (Zaatar W Zeit / Bartartine),

بيروت، لبنان

نوفمبر 2016 - يناير 2020

• Conduct food safety and quality reviews of restaurant operations, compiling and analyzing monthly
and annual performance reports to identify areas for improvement
• Perform internal audits across key departments such as Supply Chain, Customer Service, and HR
to ensure compliance with food safety standards
• Participate in tasting and training sessions for new or modified menu items, performing risk
assessments on new raw materials and finished products
• Carry out monthly food safety and quality audits, reporting findings to management and
recommending corrective actions
• Oversee the implementation of ISO 22000 and HACCP standards in preparation for annual ISO
certification audits
• Investigate special customer complaints, determine root causes, and monitor the implementation
of corrective actions.
• Validate the safety and suitability of new or modified processes, products, equipment, chemicals,
and raw materials
• Conduct supplier visits based on risk assessments and a predefined schedule to ensure continued
compliance and quality
• Analyze monthly laboratory test results for product and environmental samples, acting based on
findings
• Deliver training to staff on food safety, hygiene practices, and regulatory compliance to maintain
high operational standards

مجال الشركة:
إنتاج الأغذية والمشروبات

Food Safety Coordinator

يناير 2015 - أكتوبر 2016

Breakfast and Co. (Zaatar W Zeit and Bartartine),

بيروت، لبنان

يناير 2015 - أكتوبر 2016

• Conduct monthly food safety audits, reporting findings to management and recommending
corrective actions
• Investigate critical customer complaints, identify root causes, and oversee the implementation of
corrective actions
• Assist in the validation of new or modified processes, products, equipment, chemicals, and raw
materials
• Perform routine supplier audits based on risk assessments and scheduled visits to ensure ongoing
compliance
• Analyze laboratory test results from monthly product and environmental samples, addressing any
deviations
• Deliver training sessions to staff on food safety, hygiene standards, and regulatory compliance

مجال الشركة:
إنتاج الأغذية والمشروبات

Dietetic Internship

يناير 2014 - ديسمبر 2014

University Hospital Center of Notre Dame de Secours (CHU-NDS),

بيروت، لبنان

يناير 2014 - ديسمبر 2014

• Deliver clear and accurate communication of medical therapeutic nutrition to patients and
healthcare teams
• Conduct daily follow-ups on patients nutritional needs and implement meal plans across all hospital
wards on a rotational basis
• Provide individualized nutritional consultations to patients upon request, including postnatal dietary
guidance
• Develop and present case studies detailing patient nutritional management and outcomes for
clinical evaluation and team learning

مجال الشركة:
المستشفيات الطبية

Sales Person

نوفمبر 2012 - يناير 2014

Global Retail (Tape à l’oeil),

الكسليك، لبنان

نوفمبر 2012 - يناير 2014

مجال الشركة:
البيع بالتجزئة وبالجملة

Community Internship

يناير 2013 - فبراير 2013

Mission de Vie,

أنطلياس، لبنان

يناير 2013 - فبراير 2013

مجال الشركة:
المنظمات غير الربحية

Food Service Internship

يناير 2013 - فبراير 2013

La cuisine Catering,

بيروت، لبنان

يناير 2013 - فبراير 2013

مجال الشركة:
المطاعم وخدمات الطعام

Assistant With 3 Years Old Kids

يناير 2010 - يناير 2012

Intellectuelles et sociales (OASIS), Lebanon, Antonine International School

بيروت، لبنان

يناير 2010 - يناير 2012

مجال الشركة:
رياض الأطفال

التعليم

Notre Dame University

سبتمبر 2019

سبتمبر 2019

ماجستير، Food Safety and Quality Management

لبنان

The Holy Spirit University of Kaslik

يونيو 2014

يونيو 2014

بكالوريوس، human nutrition

لبنان

College des Apôtres

يونيو 2011

يونيو 2011

الثانوية العامة أو ما يعادلها، Economics

لبنان

Skills

COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPLIANCE MANAGEMENT
Expert
COMPLIANCE MANAGEMENT
Expert
COMPLIANCE REPORTING
Expert
COMPLIANCE REPORTING
Expert
FOOD SAFETY AND SANITATION
Expert
FOOD SAFETY AND SANITATION
Expert
FOOD SERVICES
Expert
FOOD SERVICES
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
QUALITY MANAGEMENT
Expert
QUALITY MANAGEMENT
Expert

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

الفرنسية

متمرّس

التدريب و الشهادات

الشهادات
Level 3 HACCP certificate
Certificate of Attendance to Sports Nutrition Training
Certificate of Attendance to Woman Health and Nutrition
Foundation and Internal Auditor ISO 22000:2005 Training Course
I Like You & I Am Not Like You Workshop
HACCP Certification: Implementation of HACCP in the Food Service Industry
Canada FoodSafe Level 1
Canada FoodSafe Level 2
Management Systems Auditor/Lead Auditor Training Course
Certificate of Achievement to ServSafe Food Handler: Employee Food Safety Online Course and Exam
IELTS General Test Certificate
Safe and Secure Approaches in Field Environments - SSAFE Training