نانسي Kafafy

• Developed and implemented change management processes, ensuring that all changes and infrastructure
were assessed, approved, and communicated effectively to reduce risk and ensure system stability
• Assessed the impact and risk of proposed changes, working closely with cross-functional teams to ensure
smooth transitions and minimize service disruptions.
• Coordinated with teams, business units, and vendors to schedule, implement, and communicate changes,
ensuring alignment with project timelines and operational goals.
• Played a key role in the continuous improvement of ITIL-based processes, identifying opportunities to
streamline incident and change management workflows and enhance overall service delivery.
• Provided training and support to staff on incident and change management processes, ensuring compliance
with internal policies and best practices
• Acted as a point of escalation for high-priority incidents, ensuring timely resolution and keeping
stakeholders informed throughout the incident lifecycle.

• Preparing Master and detailed baseline schedules (covering manpower plan, procurement time schedule,
cashflow, construction base, etc.) using project management software Primavera P6.
• Compiled and organized tender documents, including technical specifications, scope of work, and
compliance statements, ensuring all documents met the clients expectations and industry standards.
• Identify conducting critical path analysis and risk assessments to identify potential delays and implement
proactive measures to mitigate risks.
• Monitoring projects progress, tracking projects KPIs and preparing all related progress reports and
presentations for clients, highlighting milestones, timelines and potential challenges.
• Experience in administrating both public and private sector contracts.
• Identifying & analyzing potential commercial & contractual risks in contracts, providing solutions.
• Preparing Contract summary coinciding with the post-award stage
• Advice and prepare contractual needed amendments to the contract
• Preparing, reviewing, analyzing, coordinating and reply to contractual correspondences with Subcontractors,
Clients, Partners
• Preparing deferent forms of Claims (time /cost) and negotiate with the other party and reviewing the
claims/ counterclaims in connection with the projects.
• Maintaining accurate and organized records of all contract related documents.
• Monitoring Subcontracts: issuance, signature and Administration; through ensuring compliance of
subcontract conditions (back-to-back basis) with Main contract
• Managing subcontracts in assessing claims and issuing correspondences to deliver quality standards agreed
upon in a timely manner.
• Overseeing the closeout process, ensuring completion and fulfillment of all contractual requirements
• Prepare various reports, dashboards, analysis and presentations to the management for review\comparison
with the previous months for any needed precautions or actions.