Nancy Al Kalach

• Architected and implemented Salesforce Field Service and ServiceMax solutions to manage
work orders, parts orders, shipments, and installed products, improving technician
efficiency and field operations globally.
• Designed enterprise-grade Apex frameworks and LWC components using design patterns
(Trigger Handlers, Service Layers), improving code maintainability and reducing defects by
~25%.
• Led ERP/logistics integrations via REST/SOAP APIs, cutting sync failures by 30%.
• Optimized ServiceMax workflows, reducing technician troubleshooting time by 15% and
improving resolution rates.
• Mentored 3 junior developers and defined coding standards, improving team velocity and
onboarding.

• Delivered Salesforce customizations (Apex, LWC, Flows) for an energy sector client, enabling
seamless order management and service processes.
• Implemented Salesforce Industries Order Management and MACD flows, improving order
accuracy by 20%.
• Refactored legacy codebase, reducing technical debt and cutting deployment-related
defects by ~30%.

• Built LWC and Visualforce UIs for biometric device client, improving agent productivity and
user experience.
• Automated workflows with Flows and Apex triggers, reducing process execution times by
40%.
• Integrated third-party platforms via MuleSoft APIs and Apex callouts, ensuring secure,
reliable data exchange across multiple systems.
• Developed real-time integrations using Platform Events and REST APIs, enabling seamless
cross-system communication.