Legal Administrative Officer
Mohamed Naser Al-Hajery & Sons LTD
مجموع سنوات الخبرة :12 years, 2 أشهر
Salah AlJasim sys
expenses and petty cash for cases and court rent
follow up cases announcments
contract documentation review
● Contact customers for new requests
● Send quotations
● Contact customers for requests.
● Send quotations.
● Book shipments.
● Organize the shipment documents like MBL, packing list and
commercial invoice.
● Track shipments.
● Send an arrival notification once the shipment arrives.
● Work in conjunction with sales departments to support sales
initiatives and customer service requests.
● Monitor and ensure response to customer enquiries.
● Troubleshoot and resolve non-routine or complex issues /
escalations.
● Monitor, record and report all of the following on a weekly basis
to the Head of Ops along with suitable recommendations:.
● Service delivery wins.
● Process improvements.
● Productivity.
● Team’s performance on KPIs.
● Support the Customer Service Representatives in the execution
of the service delivery.
● Build good working relationships with vendors, customers and
internal partners such as sales/pricing.
● Supervise and develop team through learning & development,
coaching, goal setting, periodic feedback & reviews.
● Comply with all legal requirements.
● Constantly focus on development, mentoring and retention of
staff to build customer service skill set and staffing levels.
● Work with Commercial to ensure appropriate training is being
provided for New Hires and existing staff.
● Assist in resource staffing level planning for the department
while ensuring maximized production levels are maintained.
● Review, develop and implement processes to meet customer
and company directives.
● Participate in the hiring and interviewing process.
● Ensure the team maintains data integrity of systems.
● Facilitate business continuity by tracking and ensuring
responses to related communications and representing the team
in meetings.
● Develop and execute plan to ensure continuity of customer
service process delivery in the event of unplanned absence of
team members (including self).
● Ensure team focus on cost savings and customer service to match the organization’s strategy.
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