Personal Assistant to the Chairman
ARTOC Group for Investment and Development
Total years of experience :15 years, 4 Months
- Acting as the first point of contact, dealing with correspondences and phone calls.
- Manage, coordinate and maintain calendar of Chairman including appointments, meetings and travel.
- Responsible for organizing of internal and external meetings on behalf of the Chairman ensuring all necessary requirements are made.
- Secretarial support for meetings as and when required by the Chairman, including drafting and circulating meeting agendas, preparing minutes, communicating meeting reminders, confirming venues and arranging refreshments. Writing and distributing comprehensive minutes and action points to all members’ post meeting.
- Follow up on action points from meetings on behalf of the Chairman.
- Carrying out background research and presenting findings.
- Producing documents, briefing papers, reports and presentations.
- Work closely with HR and Central Office staff to ensure that office policies and procedures are adhered to.
- Miscellaneous tasks to support other managers, which varies according to the sector and to the manager’s remit.
Manage, coordinate and maintain calendar of CEO including appointments, meetings and travel.
- Responsible for organizing of internal and external meetings on behalf of the CEO ensuring all necessary requirements are made.
- Secretarial support for meetings as and when required by the CEO, including drafting and circulating meeting agendas, preparing minutes, communicating meeting reminders, confirming venues and arranging refreshments. Writing and distributing comprehensive minutes and action points to all members’ post meeting.
- Carrying out background research and presenting findings.
- Producing documents, briefing papers, reports and presentations
- Work closely with HR and Central Office staff to ensure that office policies and procedures are adhered to.
- Miscellaneous tasks to support other managers, which varies according to the sector and to the manager’s remit.
- Organize and schedule meetings and appointments; and managing databases.
- Booking transport and accommodation.
- Organizing company’s events and conferences.
- Ordering stationary and furniture.
- Dealing with correspondence, complaints and queries.
- Preparing letters, presentations and reports.
- Supervise, monitor and evaluate the staff performance.
- Implementing and maintaining procedures/office administrative systems.
- Delegating tasks to junior staff.
- Ensuring that health and safety policies are up to date.
- Manage executive’s schedules, calendars and appointments.
- Attending meetings with senior management.
- Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise.
- Design and implement the filing system. Ensure the filing systems are maintained and current.
- Analyze and monitor internal processes.
- Handle customer inquiries and complaints.
- Manage internal staff relations.
- Responsible of all incoming and outgoing e-mils, often corresponding on behalf of the owner and the general manager.
- File and organize correspondences, accounting files, recruiting files and other files.
- receive hiring requests, interviews candidates and coordinate between candidates and operations.
- Manage and observe the performance of the staff.
- Establish and maintain policies related to office use, equipment use and other related office discipline.
- Organize and attend meetings, taking notes and provide general assistance during meetings.
- Assist with preparation for Ads, office printings and events organizing.
- Discuss the quotations with the suppliers to reach lowest prices for purchasing the office requirements such as furniture, mineral water, buffet tools, stationary and cleaning materials.
- Responsible for office printings such as the official head letters, envelops and business cards.
Expedia Canada Account
- Communicating with Expedia.ca customers supporting their needs and resolving their issues.
- Handling escalations.
- Working with a focus group in accordance to solving major and minor issues for the customers.
- Reviewing and fixing agents’ errors on Sabre System (ticketing).
- Specialized in airlines major schedule changes and resolving travel packages for customers.
- Analyzing the worked files by the team for the whole floor.
- Using a variety of software packages, such as Microsoft Word, Outlook and Excel to produce correspondence and documents and maintain records and data bases.
- Handling the new nesting classes hitting the floor after their training.
courses: General secondary certificate, Sunrise language school Skills TICO certificate. (Travel Industry Counsel of Ontario)