Receptionist / Administrator
Seven Stars rent a car
Total des années d'expérience :5 years, 7 Mois
• Welcomed, greet customers and take records of their visit.
• Answer telephone calls, screens and direct calls.
• Receive and deliver short messages and faxes as well.
• Ensure staff report and sign in and out at the right time.
• Deal with queries from customers.
• Monitor visitor access and maintain security awareness
• Maintain vehicle movement.
• Data entry for vehicle maintenance records, diesel supply records, tyre and battery purchase records.
• Handling daily customer queries on MTN products and services.
• Informing customers about the company’s products and services.
• Taking over floor management as scheduled selling devices, queries, bundle activation, selling airtime, cross and up sell and internet settings as well.
• Listening and handling irate and assertive customers
• Educating customers basing on their various needs using the various call center systems
• Maintaining the name and integrity of the Company
• Replacing customers’ sim cards that are both lost and faulty.
• Logging incidents in case of a network failure
• Airtime reversal for the badly scratched cards.
• Mobile money reversal that is for the mobile money sent wrongly.
• Data entry of goods receipt (GRN) into Enterprise Resource Planning (ERP) System
• Assisted to answer incoming calls and message taking.
• Attended in meetings, took minutes and contributed to the team.
• Perform administrative duties (including documents distribution/collection/filling).
• Compile non-conformance report and expedite on closing of product discrepancy.
• Update and compile logistics-related monthly reports.
• Organized all sorts of information into a meaningful format.
• Maintain and update stock inventory records and location of goods.
• Assist to answer incoming calls and message taking.
• Other related logistics duties as assigned
INFORMATION TECHNOLOGY III LAW RELATIONS TO FINANCIAL INSTITUTIONS MANAGEMENT OR FINANCIAL INSTITUTIONS PROJECT WORK MONETARY POLICY AND PORTFORLIO ANALYSIS FINANCE AND INTERNATIONAL BUSINESS Uganda ECONOMY AWARD OF CLASS- SECOND CLASS HONOURS- LOWER DIVISION