Customer Relations Executive
Al Ahalia Money Exchange Bureau
Total years of experience :3 years, 8 Months
Al Ahalia Money Exchange Bureau, UAE Dec 2008 - Till dated
Al-Ahalia Money Exchange Bureau is one of the leading exchange houses in the Middle East over a period of 15 years, primarily focusing on Money transfers and money exchange.
Customer Relations Executive/ Teller
• SWIFT Transfers, Telex Transfers, Online Transfer and Instant money transfers to different parts of the world directly to the beneficiaries' bank account, though the wide range of selected banks and
correspondents.
• Accepting remittances to the Philippines and other major countries in Asia, Europe and the GCC.
• Monitoring exchange rates in correspondence with foreign banks and exchange companies.
• Issuing of demand drafts to other parts of the world like India, Sri Lanka and Bangladesh
• To comply with the Anti Money Laundering policies and procedures lay down by Central Bank of
UAE.
• To identify and scrutinizes suspicious transactions and submit report to the relevant authorities on a
timely basis.
• To impart KYC policies and procedures to counter staffs to ensure transparency in all day-to-day
transactions.
• Deal with Corporate Clients, Correspondents Banks, exchange houses and other speed transfer
agencies
• Resolving client queries/ issues and cases pertaining to the services, ensuring higher customer
satisfaction metrics.
• Preparing monthly reports with a view to apprise top management of the routine business operations
• Handling Local and Foreign currencies
• Arranging Bank Deposits
• Conducting Promotional activities, Marketing and camp collections
• Handling Wages Protection System (WPS)
• Filing and maintenance of documents related to auditing and compliances
• Tax bill payment encoding
• Updating Tax penalties
• Filing of government and official documents
ACHIEVEMENTS
• Built a loyal client base by providing consistent support and product information. Consolidated customer information to produce reports on customer credit rating.
• Developed strong relationships with managers and staff creating a cohesive and productive team within a deadline environment.
• Achieved unlikely sales and reversed lost sales through regular follow-ups and Excellent customer care.
• School leaving certificate Examination HMG of Nepal. • Higher Secondary Certificate • Diploma in economics and • working in micro finance in nepal • Monitoring continuous-daily activities in • Managing Field work i • Managing a team of skilled manpower in order accomplish responsibilities allotted by senior management of financeCapturing and preparation of Daily, • weekly & Monthly progress reports. • alyzing performance details and controlling Finance Documents etc.