Program Manager-Technology-Malaysian Region
FIS Global
Total years of experience :15 years, 3 Months
Manage ML region customers
Responsible for the region growth
Manage Margins
Client centricity
Delivery & Customer Satisfaction
lead the Innovation and Tax Lab
Responsible E2E delivery, Product Development, People Management, Customer Satisfaction
Practice Lead: Established the COE & RPA practice for KGiSL (Across Regions):
• Established the lightweight RPA COE with well structured.
• Established the RPA Delivery Practice
• Socialized the brand: Social media & campaigns
• Worked with industry standard RPA Service providers, Regional sales, Vertical heads & internal teams for the revenue generations.
• Conducted high-Level Assessments and establish a roadmap, developed high-level strategy and implementation plan for across programs/projects
• Analyze processes, identify automation opportunities, define value propositions, re-engineer processes to improve automation potential and recommend process automation approach/strategy using RPA (Automation anywhere), ML and other automation methods and tools.
• Hands on experience with RPA and automation technologies
• Support business opportunities that bring innovative technology solutions to internal teams and customers.
• Develop and document as-is process description and future automated process description and roadmap
• Responsible for delivery excellence and revenue growth for strategic accounts from the competency perspective. Worked with competency leaders and sales teams in identifying the growth areas and come up with strategies for accelerating the revenue growth
• End to end ownership of handling of cross-functional teams and projects.
• Support in Pre-Sales efforts providing technical expertise on standard offerings and client requirements.
• Evaluate RPA tools and provide recommendations
• Strong expertise in handling of RPA -Robotic Process Automation (CMR-Cognitive machine learning, reading, Cognitive autonomous automation and Neural Networks) projects/programs
• Develop and deliver discovery workshops and training on RPA best practices and methodologies
• Ensure the GP Maintained well and ensure the stakeholder relationship is maintained.
• Identify, analyse the feasibility, collaborate with key stakeholders and drive implementation of opportunities for automation across in health care and investment domains
• Provide Implementation support to sales team during the RFI/RFP and POC stages and RFI/RFP responses
• E2E ownership of client delivery and engagement for the Automation program
• Managing resources and budget on client projects and providing insights to the management
Role : Project & Program Management : Key strategic Programs: “IT as Enabler “Automation and Transformation
Handled the organization strategic transformation program “IT as enabler” in where I was responsible to deliver “Business Service Automation”, NRM-FTTH - Network Resource Management (product enhancement and TIBCO integration with Ericson Granite), NRM-MNIS integration & IP Allocation Management - Product customization with Ericson Granite/EAI & GPON Eside Fiber Utilization data base
Project & Program Delivery Manager
IMEA lead for EWS program
IBM India AT & T, Vodafone and ANZ
Area Implementation Lead: (AIL) for Dow Chemicals. Lead for IMEA (Asia pacific, Middle East, South Africa
regions)
• Worked with regional IT leads for EWS program
• Develop processes & checklists/Site readiness, Develop Implementation Schedule for the area/region,
Provided regional leadership for the successful execution of the project with minimal downtime
• Ensure the defined processes are followed to deliver the regional project scope, cost estimates, risk
mitigation plans, and CCRs and Acted as a regional contact for EWS
Project Manager
Project management
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