SOUTH KERALA Service Coordinator
M/S Eros Electricals
Total years of experience :20 years, 2 Months
Area Covering : TRIVANDRUM, KOLLAM, PATTINAMTHITTA, ALLEPPEY, KOTTAYAM
Job Responsibilities:
•Reporting to Manager-Service (Kerala )
•Coordinating 5 CRC and 2 sub branch with Company.
•Preparing Monthly Reports.
•Monitoring 72 Technicians 5 Service Franchise.
•Provide Product wise feed back to Quality Control department at Factory.
•Interaction with Spares and Stores Assistant.
•Analysis of customer problem and specification
•Maintaining good relation with dealers & distributors
Adonis (Onida)
Area Covering : Dubai, Abudhabi, Alain & Sharjah.
Last salary : AED 2900 salary & AED 1000 HRA
Job Responsibilities :
•Reporting to Manager-Service
•Coordinating with customer regarding customer complaint.
•Preparing Reports.
•Monitoring installation Team & 55 Technicians and ensuring 24 hours installation.
•Preparing Troubleshooting procedures.
•Provide Product wise feed back to Quality Control department at Factory.
•Interaction with Spares and Stores Assistant.
•Analysis of customer problem and specification
•Maintaining good relation with dealers & distributors
Kollam & Trivandrum.
Area Covering : Kollam, Pattinamtitta & Trivandrum Dist.
Job Responsibilities :
•Reporting to Manager-Service (Kerala )
•Coordinating two CRC With Company.
•Preparing Monthly Reports.
•Monitoring 38 Technicians 2 CRC & Agent.
•Achieving the given collection Target
•Provide Product wise feed back to Quality Control department at Factory.
•Interaction with Spares and Stores Assistant.
•Analysis of customer problem and specification, Maintain the company recommended TAT
•Maintaining good relation with dealers & distributors
Branch & Madurai branch
Area Covering : Coimbatore, Nilgiris, Salem, Erode, Namakkal, Dharmapuri, Krishnagiri Dist.
Madurai, Tirunelveli, Ramnad & Kanyakumari Dist
Job Responsibilities:
•Reporting to Manager-Service (Tamil Nadu)
•In charge of entire service activities in Coimbatore & Madurai
•Preparing Monthly Reports.
•Monitoring 50 Technicians and 4 Branches.
•Provide Product wise feed back to Quality Control department at Factory.
•Interaction with Spares and Stores Assistant.
•Analysis of customer problem and specification
•Maintaining Zero defect in Branch stocks
Area Covering : Alleppey District.
Job Responsibilities:
•Reporting to Service in charge Cochin.
•Attending and troubleshooting problems with color TVs, Audios, VCDs.
•Preparing Troubleshooting procedures.
•Assistant with Service in Charge in various service activities.
•Monitoring Service Agent reports
•Analysis of customer problem and specification
•Maintaining Zero defect in Dealer Point
Area Covering : Old Madurai, Ramanad, Thirunelveli, and Kanyakumari District.
Job Responsibilities:
•Reporting to Service In charge Madurai.
•Attending and troubleshooting problems in color TVs, Audios, VCDs.
•Assistant with Service in Charge in various service activities.
•Analysis of customer problem and specification
•Maintaining Zero defect in Dealer Point
Old Madurai, Ramanad, Tirunelveli, and Kanyakumari District.
Job Responsibilities:
•Reporting to Manager-Service (Tamil Nadu)
•In charge of entire service activities in Old Madurai, Ramanad, Thirunelveli, and and kanyakumari District.
•Preparing Monthly Reports.
•Monitoring 12 Technicians
•Provide Technical Training to Branch Technicians
Area Covered : Bangalore & Madurai
Job Responsibilities:
•Reporting to Service In charge Bangalore.
•Attending and Troubleshooting problems with color TVs, Audios
•Preparing Troubleshooting procedures.
•Analysis of customer problem and specification
•Maintaining Zero defect in Dealer Point
Area Covering : Madras, Bangalore.
Job Responsibilities:
•Reporting to Service In charge Madras
•Attending and troubleshooting problems with color TVs, Audios.
•Preparing Troubleshooting procedures.
Manufacturing and marketing Haier Product.
(LED, AC, Refrigerator, Washing Machine, Water Heater )
Manufacturing and marketing Onida & Igo products
had studied certificate course at Chennai
Knowledge in Computer Excel, Words, Power Point.