Sales & Supply Support Specialist (Supply Chain Specialist)
IKEA - Al Homaizi Limited
Total years of experience :12 years, 5 Months
Reporting to: Supply Chain Manager
Responsibilities:
To maximise product availability to the customer by ensuring that all operational objectives/metrics are delivered, including quality, quantity, cycle time and cost through development and execution of operational initiatives. Ensure that the ordering system is optimised. To be the store expert in the sales IT-system. Responsible for securing that all logistics KPI'S are produced in weekly and monthly reports and communicated to the managers that are responsible to act on these KPI reports.
Key Accountabilities:
• Support shopkeepers in all forecasting and ordering tasks by producing analysis and follow up tools for the ordering process in the store.
• Monitor that the agreed HFB range is offered and stocked in the store and properly administered in the system to ensure we maximize availability for our customers.
• Provide our shopkeepers with relevant availability information for active sales steering in the store, to allow for a sustained perceived availability by our customers.
• Support shopkeepers with the range exchange process: - phasing in new articles and out discontinued articles in the store by monitoring progress of ordering parameters for new and outgoing articles.
• Act as an interface to secure administrative routines to maintain consistent stock balances.
• Administer stock movements in an accurate and timely fashion.
• Monitor the automatic ordering process and initiate actions in case of disruptions to the order flow that jeopardize availability for our customers.
• Secure optimal usage of internal and external order parameters and sales space parameters in the It system.
• Responsible for stock build up for replenishment solution changes, activities or in preparation for a peak sales period.
• Plan and prepare for incoming deliveries and ensure adequate buffer space in line with quantities and timelines.
• Ensure that accurate sales to range to space ratios are maintained at all times.
• Being the expert on Service Level in the store and ensuring there is awareness throughout the store about how Service Levels are impacted.
• Develop annual goals and action plan for the stock control department.
• Contribute as a member of the logistics team and provide knowledge team and provide training to the other departments to secure logistics knowledge.
• To set and follow up on Logistic productivities.
Financial:
• To ensure control over stockholding in the store.
• Constantly monitor our performance against agreed goals, adapting and taking action accordingly.
• Control costs by working in a lean, simple, cost-conscious way using good examples and encouraging my team and my colleagues to discover even more effective ways of working.
• Contribute to turnover by actively working to fulfill the Customer Promise.
• Actively work to reduce supplying costs and increasing gross margin, by coaching the commercial team about efficiency and availability implications of range decisions.