Corporate Relationship Officer
Sharjah Islamic Bank
Total years of experience :24 years, 8 Months
Extend administrational support to team by way of arranging training sessions, coordinate meetings, interviews and manage leave applications.
Manage and monitor procurement requisites and ensure accurate document filing complying audit review.
Support day to day team requirements by coordinating with internal departments.
Assist Relationship Managers with customer relationship development and extend support in fulfillment of credit requirements.
Support RM's in preparation for annual reviews, ensuring completion of associated documentation.
Assist customers in processing transactions, scrutinizing & collection of documents and settlement of payments.
Prepare security documents, offer letters by ensuring that the securities are perfected and in line with approval terms.
Proactively identify the needs of customers and work towards providing solutions.
Manage and enhance existing commercial portfolio.
Review existing portfolio & prepare required credit and financial analysis as per bank policies and procedures.
Preparation of credit application, documentation & post-sanction
monitoring through periodic account review/renewal.
Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.
Assist Relationship Managers in all aspects of operational and technical support.
Ensure efficient and prompt management of orders and reporting of trades, transactions, payments, remittances, Islamic transaction bookings etc for clients by either dealing directly with them or through Relationship Managers.
Counsel regarding placement of funds with the objective of increasing wallet growth and client retention.
Facilitate transaction processing within set turn-around-times after
completeness of documents and arranging for approvals from respective department heads.
Monitor the deposit and loan expiry dates and ensuring smooth roll-over’s
Make available such data and reports, from the applications as may be required by relationship managers and clients.
Efficient and effective resolution of day to day queries and complaints that arise within the Corporate unit.
Committed in delivering excellent personalized service to Elite Clients.
Developed new and existing client relationships and was responsible for delivery of products and services.
Adding value based service by proactive resolution and conducting
meetings to understand client’s business requirements
Good analytical and problem-solving skills with excellent organizational skills.
Conducted periodic analysis and data integrity reports and communicated consolidate recommendations to the management.
-Skills to handle both ‘Cash’ and ‘Trade’ enquiries.
-Proactively acted on behalf of Relationship Managers seeking approvals for client transactions.
Areas of expertise include
a) Transfers - Internal Transfers, Remittances (Outgoing & Incoming), cheques and Demand Drafts.
b) Trade related information - Letter of Credit (Import LC & Export LC), Collection Bills (Outward Collection & Inward Collection), Trust Receipts and Bank Guarantees. Providing Facility information.
-Conducted regular staff training to enhance product knowledge thereby improving customer service and relations.
-Directed and motivated the Team through different phases and
implemented the latest technology.
Authorisation of Swift Messages - Outgoing & Incoming Remittances.
Reconciliation of Nostro items.
Swift investigation with banks.
Administration of Client request.
Provide training to team members on swift processing.
Monitoring, Processing and Generating Bank Station report.
Majors in Economics, Accounting & Computer Science