Hotel Yak $ Yeti
Total years of experience :1 years, 3 Months
Industrial training
Tenure: 16th June 2012 -Nov 30 2012
Managing stock levels and making key decisions about stock control.
Ensuring standards of quality, customer service, health and safety are met.
Analyzing sales figures and forecasting future sales volumes to maximize profits.
Updating colleagues on business performance, new initiatives and other pertinent issues.
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Managing and motivating a team to increase sales and ensure efficiency.
Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
Managing a team of 30 people Handling customer complaints and issues. Doing the required quality hiring and quality training
Delivering of E-Commerce within timelines with genuine Product.
KEY AREAS COVERED: Planning & Control:Overseeing service operations related tasks including planning and controlling for achieving the planned periodic schedules. Developing cost control skills in the areas, ordering, receiving, storing, production and service.Operations Management:
Handling all aspects of store management including monitoring food production.Maintaining quality and consistency of food for enhancing outstanding QSC&V amongst customers. Ensuring cleanliness in the store during the operational hourscoordinating the in-store promotional activities for special offers.Creating initiatives, designing events, planning and execution of these marketing events for increasing sales drive.
New Store Opening in Bangalore:
Monitored Nature’s Basket stores opening across Bangalore. (Jayanagar, Sahakharnagar, electronic city) Including Planogram, installation, material management, training of company SOP to CSA& FS.
Opening of stores gave me more confidence & grew up very fast in GNBL.
Guest Servicing:
Executing high quality services, resulting in customer delight and optimum resource utilization. Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.
TEAM MANAGEMENT:
Training & Development:Developing training strategies and plans aligned with training objectives. Analyzing operational reports; carrying out discussions to understand Training Needs.Establishing and periodically reviewing the methods for monitoring effectiveness of training program at learning, behavioral and results levels.Developing and delivering individual training/coaching and instructional programs, encompassing a wide range of sales operations.
Additional OJT Programs:
Conducted Gift Hamper training sessions GNBL across stores.
Conducted Meat and Cheese Platter training sessions GNBL across stores.
Attended a workshop on Emergency Procedures conducted by ACE Fire Services.
Conducted training of convert outward into sale by driving FFT.
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-It was a 3 years course and on a year basis. The 2nd year included an internship at a 5 star property for about 6 months.The course was a merged one which had both Indian and the American affiliations.