Desktop Supports Engineer
NITYO INFOTECH
مجموع سنوات الخبرة :11 years, 3 أشهر
Maintaining 400 laptops and 600 Desktops
•Installing windows 7 in various laptops and desktops with user required applications.
•Configuring mail and troubleshooting PST issues in outlook.
•Changing Hostname as per the convention and joining Machines in Domain
•Moving the User SSO and Hostname in Active Directory to the respective OU
•Resetting passwords and unlocking user accounts in AD.
•Checking the Hardware Issues and logging the case with DST team for faulty parts replacement
•Encrypting Hard disk with MacAfee and adding users in the Machine as per the BU lead request.
•Recovering data by MacAfee Decryption in case of any OS failure.
•Installing and Configuring MOZY in user machine for user data backup in server
•Installed, configured, and maintained the functionality of Company Desktop Systems, together with peripheral appendages and software.
•Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.
•Provided computer system support for Employees through Remote Desktop
•Ran regular checks, tests, and tracking procedures to prevent or identify problems.
•Instructed employees on extending life of computer system through proper use.
•Performed routine maintenance on all user accounts, data files, etc.
•Installed or advised installation of upgrades to prevent malfunctioning.
•Troubleshooting Office Desktops, Laptops, Printers & Scanner
•Installing, Configuring and Administering Network Devices
•Installed Windows XP, Windows7, Server 2008 & Linux in various systems
•Configuring Mails & Desktop/Laptops for the New Employees joined in our company based on the Department.
•Joining systems in domain and Creating user mail id and user accounts for new users
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