Technical Support Engineer
M. H. Alshaya Company
Total years of experience :11 years, 0 Months
Working as technical support Engineer where my regular job includes
• Preparing block diagrams, logical connectivity diagrams
• Installation and configuration of network switches, firewalls and antivirus
• Monitoring and troubleshooting network and system level issue
• Configuration and troubleshooting of windows client applications
• Preparing block diagrams, logical connectivity diagrams for new projects
• Installation and configuration of switches, routers, firewalls, servers and wireless networks
• Configuration of site-to-site VPN, ssl-vpn, Ipsec-vpn, VoIP phones and firewall policies
• Installing windows client applications and configuring printer and network file sharing
• Maintaining backups of servers and client computers using Acronis backup solution
• Formatting computers and installing antivirus, applications and configuring outlook.
• Supporting customers at network level and PC level issues
• Installation of server and configuring RAID and OS installation
• Checking server’s health, updates status, backup status and taking appropriate actions for the same.
• Monitoring security events at firewall and blocking suspicious IPs.
• Switches, routers and firewalls installation and configuration
Worked as SOC engineer for HPCL Praharee project
• Monitor network security events received from customer' servers, network devices and security devices, and then take appropriate action based on customer's security policy.
• Issuing RSA tokens and supporting users in case of user have issue in using RSA tokens and troubleshooting of AnyConnectVPN Client connectivity issues at L1 level
• Managing policies in checkpoint firewall, fortigate firewall and IBM Proventia IPS as per the requirement.
• Managing Trendmicro officescan and Symantec Endpoint protection solutions and generating reports
• Coordinating with vendors to solve the technical issues and for solutions as per requirement and follow-up the same till got solution and documents the same for future reference.
Worked as Network Engineer for IBM-Bharti-Nokia Ericson project
• Creating L2 Vlans and configuring STP for redundancy of LAN connectivity and configuring OSPF and BGP protocols for WAN connectivity
• Preparing implementation plan for network changes and device upgradations and
executing the same
• Preparing implementation plan for device level and link level redundancy testing
• Preparing logical and physical connectivity diagrams of LAN-WAN network and
troubleshooting network related connectivity issues
• Monitoring the WAN Links and remote locations connectivity using "Whatsup Gold"
monitoring tool
• Coordinating with the different departments and vendors, ensure the smooth running of the operations
Worked as technical support Engineer for Hathway Cabletech Services Pvt. Ltd.
• Configuring L2 Vlans and STP for redundancy and troubleshooting connectivity related issues and maintaining IP schema.
• Played major role in planning and implementing network as per requirement in
Metropolitan area.
• Assisting the corporate customers and coordinate with the other departments to fulfill
customer requirements and to meet the SLA
Electronics and Communication Engineering (65.57%)