IT Support
IGI
Total des années d'expérience :15 years, 5 Mois
Area of Expertise
•Preparation of documents like Change Request and Statement of work as per the requirement of client airline.
•Identifying testable units and performing ad-hoc testing for Quality assuarance.
•Developing and executing test plans/scenarios/scripts.
•Identifying the regression test cases.
•Managing the smooth implementation and testing of the application.
•Maintenance of Aircraft Engineering Data/AHM-560 for Emirates Airlines in Dubai station as well for outstation of Emirates Airlines and Fly Dubai. Providing solutions to passenger services related queries on daily basis with quick solutions for defects and change requests for the Customer queries by Analyzing, validating and documentation of the requirement/change request.
•Handling passenger related issue as a functional support on daily basis.
•More than 75 of Airlines using Emirates MACS system for their daily airport and flight operations. Providing them user friendly solutions for their smooth operations like Check-In, Load control, DOW, Configuration, CG limits, Constants,
for Emirates Group IT Department.
•Worked as Duty Manager (Weight and Balance/check-In with
Weight and Balance/Non-schedule operations) officer with Globe Ground India GHA at Bangalore International Airport
Master In Business Administration
in