Senior Tivoli specialist
IBM
Total years of experience :17 years, 7 Months
for ITCC and KAFD
ITCC (Information Technology and Communication Complex) and KAFD (King
Abdullah Financial District) stands as a main compounds for information technology
activities and for economic sector respectively in Riyadh, Saudi Arabia.
* Deliver solutions for Voice Over IP, Wireless backup, SIP trunking, managed network
services.
* Implementation for Tivoli Business Services Management (TBSM) solution for Sprint
Wireless. This consisted of core Omnibus, Webtop, Impact, and TBSM.
* Creation and implementation of a new Netcool environment using virtualized servers and
up-to-date Netcool products versions.
* Development of new features and implementations with Netcool products OMNIbus,
Webtop, Impact, TNPM and ITNM-IP.
* Excellent Knowledge on the Netcool Rules files and Impact policies.
* Implementation of IBM Q-Radar in production environment in ITCC and KAFD.
* Integrating the KAFD and ITCC network devices with IBM Q-Radar in order to monitor
security.
* Development and implementation of change requests.
* Support for development and production environments and administration of development
environment.
* Develop solutions and architectures to support Cisco Unified Communications
* Prepare sales presentations, network diagrams, utilizing PowerPoint, Visio
* Develop Standard Operational Procedures for WAN Operations field staff and NOC
operators.
* Design network architectures and solutions to support Business continuity, and Disaster
Recovery
* Prepare business case with Vendor for migrating Tivoli infrastructure to NOI.
* Troubleshoot customer routing issues utilizing wireshark network analyzer and protocol
analysis.
* Select, design, and specify Cisco routers and switches for customer solutions.
* Knowledge of wireless technologies 3G, 4G, LTE, GPRS, HSPA
* Competent with BGP, MPLS, SONET, IP routing, switching, virtualization, VMware, Cloud
Led engagement team responsible for designing, delivering, and documenting
comprehensive Netcool monitoring solution for VOIP services for Confidential Labs.
Elements consist of Siemens soft switch, Sylantro media gateway, IP Unity media
server, and Cisco 7609, 4506, 2621 Router, 535 and 515 Pix, Cisco 3745 terminal
server, Cisco Content Server 11503, and Cisco Firewall Service Modules. Netcool
architecture consisted of Probes, ISMs, Omnibus, Impact.
* Located in Client location in Malaysia working closely with the other client networks.
* Responsible to make sure the availability is 99.90 % for the ITM 6 application
including the Production and Stage servers.
* Responsible for coordinating the Installation of ITM 6 in the Production, Stage and
Development servers with the trouble shooting
* Responsible for Contingency exercise (Netcool, ITM, ITNM, TWS, TADDM, BMC and
TECAD).
* Responsible for End to End support on Netcool suite of products.
* Responsible for upgrading the Netcool suite of products and also all kind of patches
* Has significant experience facilitating the end-to-end implementation of the Netcool
Suite, in line with organisations ITIL implementations.
* Working closely with OCC (Operations command centre) and make sure the
availability and performance is good of all the products we support.
* Coordinating with other teams in implementing Global Change Management requests
and completing the changes, incidents and support requests successfully.
* Design and implement all modules of Tivoli/Netcool including Omnibus, TBSM,
Webtop, Impact, Tivoli Network Manager IP, ISMs, SSMs, and Visionary.
* Develop Netcool Probe rules files from SNMP MIBs to provide correlation of events
(alarming and clearing), establish severities and develop Impact policies.
* Contributed to virtual teams developing complex technical solutions for large-scale
Carrier-Class Service Provider environments.
* Conduct pre-sales meetings and presentations.
* Providing training and implementation documentation
for the client Telecom New Zealand (TNZ)
and member of ESM team in BOA.
* Implementation/Support on IBM Tivoli Netcool products like Netcool/Omnibus,
Netcool/WebTop.
* Responsible for Up gradation of all the servers to TBSM 4.2.
* Responsible for Decommission of the TBSM 3.0 servers.
* Responsible for Integration of TBSM with Maximo (ticketing tool).
* Responsible for Integration of TBSM with Netcool Omnibus.
* Development and Customization of application according to business requirements.
* Writing Automations using PERL and SHELL scripting.
* Created Linux script for the team where it can automatically capture the users
logged in to webtop on weekly basis.
* Responsible for exporting the collections to TBSM from UMID.
* Creating/modifying filters in Webtop based on customer request
* Involved in various Integrations with NMS tools.
* User management, handling problem/incident tickets using Peregrine Ticketing
system.
* Responsible for trouble shooting all the user queries on TBSM application.
* Responsible for monitoring nearly 1500 endpoint servers which uses IBM Tivoli
monitoring.
* Working on ITM6.2 agent based monitoring.
* Responsible for configuring the threshold values depending up on the criticality.
* Responsible for deploying ITM6 agent Tivoli monitoring on the servers request raised
by the bank customers9 (for windows, linux, sun)
* Worked on migrating the servers from ITM5 to ITM6.2 for all the servers. Migrated
nearly 7000 endpoints.
Recognitions:
* Recognized for completing the BPM Process for MEMT (Management Enterprise and
Monitoring tools) for entire TBSM team.
* Recognized for creating the Linux script to capture the users logged in to webtop on
weekly basis
Worked as
CBT AAA Project
Environment: Netcool/OMNIbus v7.2, Netcool/ISM v2.3, Netcool/Webtop v2.1, , SNMP
Trapd Probe, BMC Remedy
Description :
The mobile environment uses two separate sets of RADIUS AAA (authentication,
authorisation and accounting) services to support subscriber access to packet switched
services.
The CDMA AAA is built on Sun hardware and divided into two sets of servers: one set for
the Authentication and Authorisation, one set for the accounting.
On the XT network, the current WCDMA AAA was implemented on the new Alcatel-Lucent
8950 AAA platform for authentication and authorisation only. It has currently no
operational management tools nor performance reporting. Therefore capacity planning
capabilities are limited and will be important when the Call Barring Tree (CBT) is migrated to
it because of the increased load.
The purpose of this project is threefold:
* to support Telecom in reforming the CBT service;
* to provide a performance management solution for WCDMA AAA; and
* to assess and address support requirements to operate CDMA AAA until network
closure (April 2012)
Responsibilities:
* Responsible for Integrating Database (MYSQL) with Netcool ISM version 2.3.
* Responsible for Configuring the Radius monitor with 8950AAA servers.
* Responsible to make sure the availability of WCDMA 8950 AAA service to end-user
authentications.
* Responsible for sending Polls and getting response from 8950AAA servers.
* Responsible for configuration of data bridge using Tibco Rendezvous middleware.
* Responsible for sending data to Database from data bridge.
* Responsible for configuration of Object server with ISM.
* Responsible for sending the bad results in the form of alarms to Object server.
* Responsible for extracting the data in Database using scripts from Borg.
* Preparing the Functional and Technical Specifications of the ITSM requirements for
developing Crystal Reports and BO depending on the Requirement Specs Document.
* Has experience managing a implementation of the BMC Remedy ITSM Suite for large
Telecom NZ.
* Has significant experience facilitating the end-to-end implementation of the BMC
Remedy ITSM Suite, inline with organisations ITIL implementations.
PLV Washup Project
Environment: Netcool/OMNIbus v7.2, Netcool/ISM v2.3, Netcool/Webtop v2.1, SNMP
Probe, BMC Remedy
Description :
The Primary Line Voice Programme is responsible for the development and integration of
core VoIP and broadband capability supporting Telecom’s future NGN strategies. The
programme is complex with many dependencies and inter-related programmes. The
Operational Capability Stream of the project is responsible for delivering the Backup,
Restore and Recovery (B&R) solution for the PLV and Broadband IP Multimedia Subsystem
(IMS) core elements (including Trunk Gateway (TGW) and Media Gateway (MGC)) and
element managers.
Responsibilities:
* Responsible for Installing and Configuring the Mttrapd Probe according to the
requirements.
* Responsible for writing the code for appropriate rules files based on the given
requirements.
* Responsible for Integrating the Mttrapd probe with the Object server.
* Responsible for generating the alarms by using the stdin props and trapgen.
* Netcool Impact has been used for Heartbeat Failure alarming for BacMan based on
HeartBeat traps monitoring, new policy has been introduced for this functionality.
* Responsible for processing the SNMP alarms by Netcool Omnibus and made visible
on Netcool alarm views for Alcatel-Lucent NOC for which they can use the pre-plans.
* Was responsible for the implementation of BMC Remedy ITSM solution (including
Incident, Problem and Change Management and Atrium CMDB and Knowledge
Management).
* Preparing the Functional and Technical Specifications of the ITSM requirements for
developing Crystal Reports and BO depending on the Requirement Specs Document.
Open Net