Narimene Gadi

Leading short / medium & Long term Demand Planning and Demand Forecasting, Inventory Management & Inventory Optimization, using S&OP inputs & business strategies, Statistical Forecasting & Historical Forecasting tools, as well as Seasonality patterns . ''Excellent Achievement Award'' for Accelerate for Growth for PE Packaging (2023). Certificate of Appreciation for portraying ''The Progressive Borouge Value'' (2023). Support for implementation of SAP S/4 HANA project . Meeting/exceeding Demand planning accuracy / Forecast accuracy . Monthly invoicing not less than 85% of sales plan . Responding to Ad hoc requests, acting as a troubleshooter for Supply & Demand disruptions, through supply planning & stock replenishment close monitoring . Handling daily/weekly reporting & performance tracking meetings, along with the follow up on completion.

Vessels' chartering, transportation risks analysis, price negotiation during vessels' nominations /fixtures, and processing sales orders, documentation for the end to end order management & logistics process . Preventing dead freight charges and saving $27, 000 . Coordinating shipments, building strong relationships with local & overseas shipping & freight forwarding agents, ship brokers and ship owners, ensuring timely deliveries and payment processing of freight related costs ( zakat tax, AWRP ), keeping continuous and timely communication with customers, including updates on their shipments' status, and keeping a high focus on continuous customer satisfaction .

Supporting the SADAF Business Unit (Shell & SABIC JV), through the order and shipping process, responding to customers' inquiries and resolving their issues effectively, leading to an increase in customer portfolio and satisfaction .
Daily and weekly reporting, planning and preparation of Business meetings for the High Management, including the necessary follow ups until completion of the assigned tasks, as well as continuous and timely communication with all involved stakeholders . Got promoted rapidly from ''Business Support Representative'' to ''Customer Relationship Coordinator'', thanks to a demonstrated excellence in Business support, Sales Coordination, Inventory Management, customer servicing, as well as process efficiency improvement, through turning manual data entry sheets to automated data sheets .

Customer Service Management through OTC (Order To Cash) & CRM processes, RFQ's & Quotations, Order Management (Order entry processing), Inventory Management & Inventory Optimization, Shipping & Logistics processes, Invoicing & payment collection, as well as documentation handling throughout the whole end to end process . ''Sales Excellence Award'' for the highest Sales in 2006. Maintaining excellent Customer Service levels for contract and spot customers, keeping them updated with status of order processing, shipping method ( sea, land, air ) & dispatch details, ensuring timely delivery, safe & damage free shipping, as well as handling customer complaints & resolution, rebates/rewards, feedback collection, process improvement, reporting & performance tracking . Driving a 10% improvement in customer satisfaction demonstrated in customers' surveys .

P2P process (PR's, PO's, Order receipt, Invoice processing and payment), as well as Suppliers' Contract Management . Reducing the total P2P process cycle to : 15 30 days . Handling 1, 000+ annual shipments in 4 continents, collaborating with global freight teams / freight forwarders . Optimizing shipping costs, reducing errors and improving delivery time by 30% .

Planning and scheduling High Management meetings for the CEO, preparing agenda & documents, information sharing, minutes of the meeting recording, documenting meetings' related details ( place, time, attendees, agreed actions & decisions ), keeping meetings' participants updated with relevant information, following up to ensure compliance, until completion/closure of the assigned tasks, and handling travel plans, booking arrangements and diary management for the CEO . Planning ships' Surveys, monitoring vessels' movements (ETS, ETA, berthing ), preparing surveys & Maritime Legal Cases' documents, including translations (English, Arabic, French ), and following up until completion /closure of legal cases .