CUSTOMER SERVICE COORDIANTOR
ELI LILLY
Total years of experience :14 years, 1 Months
- Receiving and processing orders
- Coordinate with different plant sites for manufacturing
- Ensure delivery on requested arrival date and book the sales
- Ensure shipping documents issuance in accordance with local process and regulations
- Calculate commissions and rebates
- Issue and communicate on a monthly basis the customer statement of account
- Follow up with customers to ensures timely collection of open invoices
- LC management, ensure (zero discrepancy) bank presentation
- Maintain up to date order status
- Coordinate with other department: regulatory for packaging, registration …etc Marketing for launching production and sales for forecasts
- Update GDMD quarterly for forecasted products.
- Check distributors stock report to ensure neither stock out nor over stocking occurs
- Interact as the point person contact with customer (distributors, plant sites. Institution ) for logistic issues
- Ensure a monthly S&OP with customers.
- Update the Business team of the local monthly sales
- Generate a customer service procedure and a work map
- Ensure proper delivery of material to job sites and follow up on stock
- Ensure quarter physical inventory and avoid loss of material
- Local purchase of project related items
- International purchase / custom clearance
- Ensure military escort of expatriate
- Supervise material facilities ( 34 vehicles, forklift), with a total respect of HSE requirement
- Ensure receipt of clearing document from Sonatrach
- Prepare and negotiate contacts with subcontractors
- LC management
- Issuance of belling invoice ( rent- sales-) and purchase order
- Manage the custom clearance and reduce delay
- Negotiate contracts with logistic agent
- Supervise delivery / reception of material
- Organization of the yard
- Supervise the yard work force (cleaning and material repairs) as per company requirement
Process material returns
- Prepare documentation for custom clearance and follow up until delivery to job sites
- Supervise Logistic activities support staff to ensure respect of policies, procedures and local government rules and regulations.
- Seek authorization of importation from local authorities.
- Develop, maintain and foster effective business relationships with logistic agents/ companies, contractors, local authorities and where appropriate, other operators and third parties.
- Coordinate with the freight forwarder to ensure all documentation necessary for customs to clearance to manage prompt delivery
- Issue insurance for sea / air shipments
- Local purchase
-Préparation des document de dédouanement
-le suivie des dossier importation
-représenté la société auprès des autorité douanière
-préparer un rapport journalier des état des importation dans le carder des projets